Get Written Materials in Different Languages and Alternative Formats
HPSM provides member materials at no cost in:
- Four threshold languages: English, Spanish, Chinese and Tagalog (the four most commonly spoken languages in San Mateo County), as well as other languages upon request.
- Alternate formats (such as large print, Braille or audio).
Materials that can be downloaded are shown below with descriptions of each type. Members can also:
- Individually request other communications (e.g., letters).
- Order print materials in your preferred language or alternative format.
Members can get these materials by contacting Member Services or the CareAdvantage Unit.
Member Benefits Quick-Start Guides
The Quick-Start Guides for each HPSM plan help members understand and make the most of their benefits. They also include links to more information, both on our website and in our print materials (which are shown in the sections below).
Member Handbooks / Evidence of Coverage
The Member Handbook / Evidence of Coverage tells members about the covered benefits for their plan. It also explains their rights and responsibilities as a member of HPSM.
Summary of Benefits
The Summary of Benefits is a brief overview of the benefits and services covered by the plan.
Provider Directory
The Provider Directory lists hospitals, clinics, pharmacies, PCPs, specialists, medical equipment providers and others that participate in the HPSM network. The Directory includes providers' names, addresses, phone numbers, business hours, languages spoken and more.
Formulary
The Formulary is a list of medications that are covered under each HPSM plan's preferred medication list. If a provider wants to prescribe an HPSM member a medication that is not on this list, the provider must get prior authorization from before prescribing the medication.