Protect Yourself and Your Information From Scams 

Learn about scams, and how you can avoid and report them  

Scammers are persons or groups who may try to trick you into giving them personal information or money. You may get phone calls, texts, emails or letters from scammers pretending to work for HPSM, Medicare, health care providers, your bank, your health insurance company and more.

Signs that you are being targeted by a scammer include demands for payment and requests for personal information. Scammers may threaten you with account closure, arrest or legal action unless you give them what they want. No government, banking or health care organization would ever do that.

Protect yourself and your information: avoid being a victim of scams

  • Do not give suspected scammers any payment or personal information, such as your Social Security number, bank codes or medical records.
  • Do not engage with scammers or their messages. Hang up the phone, do not click links in texts or emails and do not return calls, texts, emails or letters.
  • If you believe you have been a victim of a Medicare scam, you can file a report with the Social Security Administration Office of the Inspector General by calling 1-800-269-0271 or visiting their website
  • Learn about different scams. There are many kinds of scams, so it can be hard to know where to report each type. Visit to learn about different kinds of scams, how to protect yourself and how to report them.   
  • If you have other questions or concerns about your medical information, call HPSM.

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1


Medi-Cal and HealthWorx members and ACE Program participants

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1