Storm Safety & Health Resources

Severe storms are hitting California, including San Mateo County and surrounding areas 

Use these resources to protect yourself and your loved ones

Be prepared for storms

Severe storms can cause flooding in your home or neighborhood. Strong winds can also damage homes and other property. Use these resources to be prepared and get help with problems caused by storms.

You can sign up to get local alerts for expected storms and evacuation orders, find out where to get sandbags at no cost, report clogged drains, and more.

If your home is damaged in a storm, you may be eligible for free repairs from:

Be prepared for power outages 

Storms can cause power outages. Learn how to prepare for possible power outages, including: 

  • Building or restocking an emergency kit
  • Making sure you have enough medication
  • What to do if you use medical equipment that runs on power
  • Signing up for PG&E alerts
  • And more

If you need help getting medical care as a result of storms, contact HPSM

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org

Medi-Cal and HealthWorx members and ACE Program participants

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org

If you feel sick

Call the Nurse Advice Line at 1-833-846-8773: Licensed Registered Nurses (RNs) are available to answer your health questions 24 hours a day, 7 days a week, 365 days a year

Providers impacted by storms

If member access to your office will be impacted by storms, contact Provider Services.

Provider Services

Toll free: 1-833-694-7761 Local: 650-616-2106

Fax: 650-616-8046

Email: psinquiries@hpsm.org