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Member Portal

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New user?

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  • Change your address
  • Select your PCP
  • Print or order a new ID card
  • Check your immunization records
  • Take your health assessment

Portal Account Help

If you need help with new user registration, resetting your password or retrieving your username, please call HealthTrio toll-free at 1-877-814-9909.

Information about your benefits

If you have questions about your benefits or the information on the Member Portal, call HPSM.

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org

Medi-Cal and HealthWorx members and ACE Program participants

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org