Change My Primary Care Provider (PCP)

To change your PCP, log in to HPSM's Member Portal

Log in

New user?

Change your address
Select your PCP
Print or order a new ID card
Check your immunization records
Take your health assessment

Or you can:

Use HPSM's online provider search or the Provider Directory
Fill out the PCP Selection and Address Change Form, then print and send it to HPSM

Get tips on how to choose a PCP

Need help changing your PCP?

Call us for assistance

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org

Medi-Cal and HealthWorx members and ACE Program participants

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Email: CustomerSupport@HPSM.org

New HPSM members

If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.