Members
My Health Plan
CareAdvantage 2020
Choose a Provider
View My Drug Benefits
Urgent Care
Care Coordination
Nurse Advice Line
Language Services
Health Information
Eligibility
Doctors & Specialists
Where Can I Get Care?
Vision Benefits
Drug Coverage
ACE Program
Drug Costs
Drug Transition Policy
Coverage Determination
Coverage Redetermination
Medication Therapy Management
Pharmacy Services
Preventive Services
Language Services
Member Materials
Problems and Complaints
End My Membership
Nondiscrimination Notice
Contact CareAdvantage
Eligibility
Primary Care Provider Clinics
Prescriptions & Pharmacies
Where Can I Get Care?
Vision Benefits
Language Services
ACE Payments
Participant Resources
Problems and Complaints
Contact Us
Medi-Cal
Eligibility
Benefits & Services
Member Costs
Doctors & Specialists
Prescriptions & Pharmacies
Where Can I Get Care?
Continuity of Care
Whole Child Model
Problems and Complaints
Member Materials
Language Services
Contact Us
Nondiscrimination Notice
HealthWorx HMO
Health Conditions
Alcohol and Drugs
Alternative Care
Exercise
Preventative Care
Pregnancy
Child Health
Sexual Health
Teen Health
LGBTQ+ Health
Older Adults
Nutrition
Weight Management
Quit Smoking
Self-Management Tools
Prior Authorization
Member Resources
Member Handbooks
Find a Form / Request Records
Member Newsletter
News and Announcements
Urgent Messages
Appoint a Representative
Telemedicine
File a Complaint
Member Stories
Contact Member Services
Member Portal Login
Change My Primary Care Provider (PCP)
To change your PCP, log in to HPSM's Member Portal
Log in
New user?
- Change your address
- Select your PCP
- Print or order a new ID card
- Check your immunization records
- Take your health assessment
Or you can:
- Use HPSM's online provider search or the Provider Directory
- Fill out the PCP Selection and Address Change Form, then print and send it to HPSM
Need help changing your PCP?
Call us for assistance
CareAdvantage members
Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
Members of all other plans
Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
New HPSM members
If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.