Members
My Health Plan
CareAdvantage 2023
Choose a Provider
View My Medication Benefits
Urgent Care
Complex Case Management
Nurse Advice Line
Language Services
Health Tips
Eligibility
Doctors & Specialists
Where Can I Get Care?
Vision Benefits
Worldwide Emergency Benefit
Over-the-Counter (OTC) Benefit
Drug Coverage
CareAdvantage 2024
Drug Costs
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Coverage Determination
Coverage Redetermination
Medication Therapy Management
Pharmacy Services
HPSM Dental
Preventive Services
Behavioral Health Care
Ride Benefit
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Member Materials
Quick-Start Guide
Welcome to HPSM
Six Steps to a Healthy Start
Your Member ID Cards
CareAdvantage Benefits
Other Programs & Services
Don't Lose Your Medi-Cal
Problems and Complaints
End My Membership
Nondiscrimination Notice
Contact CareAdvantage
Join CareAdvantage
CareAdvantage 2024
Eligibility
Doctors & Specialists
Where Can I Get Care?
Vision Benefits
Worldwide Emergency Benefit
Over-the-Counter (OTC) Benefit
Drug Coverage
ACE Program
Drug Costs
Drug Transition Policy
Coverage Determination
Coverage Redetermination
Medication Therapy Management
Pharmacy Services
HPSM Dental
Preventive Services
Behavioral Health Care
Ride Benefit
Language Services
Member Materials
Quick-Start Guide
Welcome to HPSM
Six Steps to a Healthy Start
Your Member ID Cards
CareAdvantage Benefits
Other Programs & Services
Don't Lose Your Medi-Cal
Problems and Complaints
End My Membership
Nondiscrimination Notice
Contact CareAdvantage
Join CareAdvantage
CareAdvantage 2023
Eligibility
Primary Care Provider Clinics
Prescriptions & Pharmacies
Where Can I Get Care?
Vision Benefits
Language Services
ACE Payments
Participant Resources
Quick-Start Guide
Medi-Cal
Welcome to HPSM
Four Steps to a Healthy Start
Your Member ID Card
Program Services
Other Programs & Services
Problems and Complaints
Contact Us
Eligibility
Benefits & Services
Member Costs
Doctors & Specialists
Prescriptions & Pharmacies
HealthWorx HMO
Your New ID Cards
Find a Pharmacy
List of Covered Drugs
Appeals and Complaints
Helpful Contact Information
HPSM Dental
Where Can I Get Care?
Initial Health Assessment
Continuity of Care
Whole Child Model
Ride Benefit
Language Services
Member Materials
Quick-Start Guide
Welcome to HPSM
Six Steps to a Healthy Start
Know Your ID Cards
HPSM Benefits
Other Programs & Services
Don't Lose Your Medi-Cal
Problems and Complaints
Nondiscrimination Notice
Contact Us
Children's Health
Exercise
Health Conditions
Managing Your Medications
Prior Authorization
Member Resources
Addiction and Recovery
Asthma
Breast Cancer
LGBTQIA+ Health
What is Breast Cancer?
Detecting Breast Cancer
Treating Breast Cancer
Preventing Breast Cancer
Coping with Cancer
Diabetes
Symptoms of Diabetes
Types of Diabetes
Tips for Managing Diabetes
Know Your Diabetes ABCs
Diabetes Control Checklist
More Diabetes Resources
Diabetes Prevention Program
Heart Disease & Stroke
HIV / AIDS
Take Your Medications as Prescribed
Tips for Taking Medications as Prescribed
Questions to Ask About Your Medications
Mental Health
Get Mental Health Care
Depression
Maternal Mental Health
Stress Management
Positive Thinking
Coping with COVID-19
Alternative Care
Nutrition
Older Adult Health
Pain Management
Types of Physical Pain
Problems That Pain Can Cause
Make a Pain Management Plan
Non-Opioid Pain Management
People with Disabilities
Pregnancy
HPSM's Baby + Me Program
Breastfeeding
Nutrition & Exercise
Maternal Mental Health
Pregnancy & COVID-19
Free Pregnancy Resources
Preventative Care
Be Healthy – Get the Flu Shot!
Get the Flu Vaccine
More Ways to Avoid Getting the Flu
What to Do If You Have the Flu
Who is at High Risk?
Differences Between the Flu and COVID-19
Helpful Flu Resources
Quit Smoking
The Dangers of Smoking
The Dangers of Vaping
The Benefits of Quitting
What to Expect When Quitting Smoking
Resources to Help You Quit Smoking
Self-Management Tools
Sexual Health
Teen Health
Weight Management
Health Information Library
Member Handbooks
Find a Form / Request Records
Member Education Materials
Member Newsletter
News and Announcements
Food Assistance Programs
New Member Quick-Start Guides
HPSM's Ride Benefit
HPSM Dental
Start Using Your Dental Plan
Choose a Dentist
Covered Dental Services
Benefits of Getting Dental Care
What to Expect When You Visit the Dentist
Get Help in Other Languages
Appeals and Complaints
Telemedicine
File a Complaint
Member Stories
Urgent Messages
Mpox (Monkeypox) Information
Be Prepared
Contact Member Services
Member Portal Login
Protect Yourself from Wildfire Smoke
Prepare for Wildfires
Protect Yourself and Your Information From Scams
Get Warnings About Wildfires
Gather Emergency Supplies
Create an Evacuation Action Plan
Protect Your Home Against Wildfires
Wildfire Preparation Resources
Prepare for Power Outages
Storm Safety & Health Resources
Change My Primary Care Provider (PCP)
To change your PCP, log in to HPSM's Member Portal
Log in
New user?
- Learn what you can do using the Member Portal
- If you need help with new user registration, call HealthTrio toll-free at 1-877-814-9909.
Or you can:
- Use HPSM's online provider search or the Provider Directory
- Fill out the PCP Selection and Address Change Form, then print and send it to HPSM
Need help changing your PCP?
Call us for assistance
CareAdvantage members
Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: CustomerSupport@HPSM.org
Medi-Cal and HealthWorx members and ACE Program participants
Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: CustomerSupport@HPSM.org
New HPSM members
If you do not choose a PCP for yourself and each family member within the first 30 calendar days of enrollment, HPSM will assign a PCP to each of you based on your address, age and medical history. But you can always switch from your assigned PCP to one you personally choose.