HealthWorx
Emergency Medical Care
If you have a medical emergency, call 9-1-1 or go to the nearest hospital emergency room.
- Emergency services are covered inside and outside of HPSM’s service area.
- Emergency services are covered in and out of HPSM’s participating facilities. You do not have to go to the hospital where your PCP works if you have a medical emergency.
- Emergency services include psychiatric screening, examination, evaluation and treatment by a physician or other personnel to the extent permitted by applicable law and within the scope of their licensure and privileges.
What is a medical emergency?
A medical emergency is a medical condition that could result, without immediate medical attention, in any of the following:
- Severe pain or injury posing a danger to health
- Critical dysfunction of any bodily functions, organs or parts
- In pregnant women, entering labor when:
- There is not enough time to safely get to another hospital before delivery
- Transfer to another hospital could endanger the health or safety of the member or unborn child
Examples of medical emergencies include:
- Broken bones
- Chest pain
- Severe burns
- Fainting
- Drug overdose
- Paralysis
- Severe cuts that won’t stop bleeding
- Psychiatric emergency conditions
Follow-up Care
After receiving emergency health care services necessary to stabilize your emergency medical condition, be sure to follow up with your Primary Care Physician.
Call HPSM’s Nurse Advice Line
Call 1-833-846-8773 anytime, 24 hours a day–7 days a week.
A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:
- If you need to go to Urgent Care
- If you can wait to see your doctor (within 24 hours, 3 days, or longer)
- How to take care of your symptoms at home
Learn more about the Nurse Advice Line.