Find a Provider

Search for a provider

Use the online provider search form to find the latest information for in-network primary care providers (PCP), specialists, pharmacies, clinics or hospitals. This directory is updated weekly.  You may need a referral from your PCP before making an appointment with a specialist for non-emergency care. Call your PCP to find out if a referral is required.

  •  Search by provider name, health plan, location or type of provider
  •  Click on a provider's name in the search results to see additional information
  •  Search results include links to interactive maps and directions
  •  Print or save the information for individual providers
  •  Weekly updates ensure you get the most accurate results

Alternative access standards

HPSM strives to make sure all members can see network providers and specialists near their home or work.  We follow time and distance standards set by the state based on zip code.  If you cannot find certain types of providers or specialists in your area, as defined by these standards, search HPSM's Alternative Access Povider list in the link below.

Alternative Access Provider List

Access to care

California law requires health plans to provide timely access to care. This means that there are limits on how long you have to wait to get health care appointments and telephone advice. See the table below for the standards for San Mateo County.

Type of provider

Appointment available within

Time and distance within

Primary Care

Adult, Pediatric and OB/GYN

10 business days

10 miles or 30 minutes

Specialty Care

Adult, Pediatric and OB/GYN

15 business days

15 miles or 30 minutes

Hospital

Not applicable

15 miles or 30 minutes

Pharmacy

72-hour supply of covered drugs during emergency situations

10 miles or 30 minutes

Mental Health

Adult and pediatric non-psychiatric outpatient services

10 business days

15 miles or 30 minutes

Ancillary Services

15 business days

Not applicable

Long Term Services and Supports (LTSS)

Time and distance standards do not apply to Multipurpose Senior Services Program, Skilled Nursing Facilities or Intermediate Care Facilities because services are provided at the residence.

Type of provider

Appointment available within

Skilled Nursing Facility

5 business days

Intermediate Care Facility

Developmentally Disabled (ICF-DD)

5 business days

Medi-Cal Managed Care Health Plan (MCP)

Call center

Wait time within

HPSM Medi-Cal Member Services

10 minutes from the time the call is placed

Download a Provider Directory

Find a network provider using the table of contents, bookmarks, or index:

  • Provider specialties are listed alphabetically in the table of contents
  • Providers are grouped by provider type in the document bookmarks
  • All providers are listed alphabetically in the index

Click on the directory that corresponds to your health plan.