Mental Health Resources

Covered benefits

Your HPSM benefits cover treatment for mental health and substance use. 

If you are not already in treatment 

Call the BHRS ACCESS Call Center at 1-800-686-0101. TTY users call 1-800-943-2833. If your call isn’t answered live, please  leave a message with your name and call-back number, and someone from BHRS will return your call. 

If you are already in treatment

Contact your mental health provider or substance use treatment program directly. Ask for help or update them on how you are doing.

If you are being treated at a county mental health clinic, visit San Mateo County's BHRS website for guidance.

Community Resources

San Mateo County has a rich network of local support resources. HPSM members can use these resources along with their HPSM benefits. Below is a list of resources for:

• Coaching
• Crisis and emotional support
• Domestic violence
• Mental health and substance use

The list includes information about how these resources can help and how to contact them. 

Coaching

BrightLife Kids

• BrightLife Kids is a statewide resource organization that provides online tools and no-cost coaching services to support families with kids ages 0-12. Families can receive expert coaching for sleep issues, worry, social skills and more. Learn more.

Soluna

• Soluna is a no-cost mental health app that provides online tools, resources and no-cost coaching services to support youth and young adults ages 13-25. Learn more.

Crisis and emotional support

Institute on Aging Friendship Line

Phone-based crisis intervention and non-emergency emotional support for those 60 and over.

• Call the Friendship Line at 888-670-1360. Learn more.

National Suicide and Crisis Lifeline

If you’re thinking about suicide, are worried about a friend or loved one, or would like emotional support, the Lifeline network is available 24/7.

• Call or text 988 to speak to a counselor. Learn more

Veterans Crisis Line

Veterans and family members of veterans in crisis can reach caring, qualified responders with the Department of Veterans Affairs. Support is free, confidential and available every day, 24/7.

• Call 988 and press
• Or text 838255
• Or use the online crisis chat service 

Mental Health Association of San Francisco (MHASF)

Provides assistance via phone and webchat on a nondiscriminatory basis to anyone in need.

• For non-emergency emotional support, call or text the Peer-Run Warm Line at 1-855-600-9276 (WARM). Learn more 

All-Options Talkline

If you are pregnant and unsure how to feel or what to do next, or you want to talk about a past or current experience with abortion, adoption, parenting, infertility or pregnancy loss, All-Options has a free Talkline available.

• Call toll-free at 1-888-493-0092
• Learn more 

Crisis Text Line 

• Text “HOME” to 741741 to reach a crisis counselor 24/7
• Learn more 

The Trevor Project 

24/7 Lifeline for LGBTQ+ Youth. 

• Call 1-866-488-7386 or text “Start” to 678678
• Learn more

Child-Help Hotline

Counselors are available to support those concerned about or affected by child abuse. Call if you or someone you know are looking for a safe space to talk through child abuse. 

• Call toll-free or text “HELP” to 1-800-422-4453 
• Learn more 

Disaster Distress Helpline 

Provides 24/7 confidential counseling and support for those experiencing strong emotions such as worry, anxiety and anger after a disaster or tragedy. 

• Call 1-800-985-5990 or Text “TalkWithUs” to 66746

Domestic violence

National Domestic Violence Hotline

Advocates are available 24/7. All calls are free and confidential.

• Call 1-800-799-7233 (SAFE) or text “START” to 88788
• Or start a confidential, one-on-one online chat session with an advocate
• Learn more  

Communities Overcoming Relationship Abuse (CORA)

Provides counseling, support and shelter to those affected by intimate partner abuse.

• Call their 24-hour crisis hotline at 1-800-300-1080
• Learn more 

Mental health and substance use

Alcoholics Anonymous - San Mateo County chapter

• Call the 24 Hour Helpline at 650-577-1310 (en Español: 650-679-2374) 
• You can also get a referral to talk within a group online or over the phone.
• Learn more

Peninsula Area Narcotics Anonymous

• Call the support line at 650-802-5950
• See the schedule of upcoming virtual and in-person meetings 

San Mateo County Health Drug and Alcohol Helpline

A non-judgmental, confidential place to get support and information about substance use.

• Call 650-573-3950
• Learn more 

Substance Abuse and Mental Health Services (SAMHSA)

Help for those facing mental health and/or substance use disorders.

• Call or text the National Helpline at 1-800-662-HELP (4357) 
• Learn more