Mental Health Resources
Covered benefits
Your HPSM benefits cover treatment for mental health and substance use.
If you are not already in treatment
Call the BHRS ACCESS Call Center at 1-800-686-0101. TTY users call 1-800-943-2833. If your call isn’t answered live, please leave a message with your name and call-back number, and someone from BHRS will return your call.
If you are already in treatment
Contact your mental health provider or substance use treatment program directly. Ask for help or update them on how you are doing.
If you are being treated at a county mental health clinic, visit San Mateo County's BHRS website for guidance.
Community Resources
San Mateo County has a rich network of local mental health and substance use support resources. HPSM members can use these resources along with their HPSM benefits. Below is a list of resources for:
- Crisis and emotional support
- Domestic violence
- Mental health and substance use
The list includes information about how these resources can help and how to contact them.
Crisis and emotional support
Institute on Aging Friendship Line
Phone-based crisis intervention and non-emergency emotional support for those 60 and over.
- Call the Friendship Line at 888-670-1360
- Learn more
National Suicide and Crisis Lifeline
If you’re thinking about suicide, are worried about a friend or loved one, or would like emotional support, the Lifeline network is available 24/7.
- Call or text 988 to speak to a counselor
- Learn more
Veterans Crisis Line
Veterans and family members of veterans in crisis can reach caring, qualified responders with the Department of Veterans Affairs. Support is free, confidential and available every day, 24/7.
- Call 988 and press or text 838255
- Or use the online crisis chat service
Mental Health Association of San Francisco (MHASF)
Provides assistance via phone and webchat on a nondiscriminatory basis to anyone in need.
- For non-emergency emotional support, call or text the Peer-Run Warm Line at 1-855-600-9276 (WARM)
- Learn more
StarVista Crisis Center
Provides counseling, crisis prevention, youth housing and early childhood programs in San Mateo County.
- Call the 24-hour support hotline at 650-579-0350
- Teen Crisis Service: text 650-747-6463 (available 4:30 – 7:30, Monday through Thursday)
- Learn more
All-Options Talkline
If you are pregnant and unsure how to feel or what to do next, or you want to talk about a past or current experience with abortion, adoption, parenting, infertility or pregnancy loss, All-Options has a free Talkline available.
- Call toll-free at 1-888-493-0092
- Learn more
Crisis Text Line
- Text “HOME” to 741741 to reach a crisis counselor 24/7
- Learn more
The Trevor Project
24/7 Lifeline for LGBTQ+ Youth.
- Call 1-866-488-7386 or text “Start” to 678678
- Learn more
Child-Help Hotline
Counselors are available to support those concerned about or affected by child abuse. Call if you or someone you know are looking for a safe space to talk through child abuse.
- Call toll-free or text “HELP” to 1-800-422-4453
- Learn more
Disaster Distress Helpline
Provides 24/7 confidential counseling and support for those experiencing strong emotions such as worry, anxiety and anger after a disaster or tragedy.
- Call 1-800-985-5990 or Text “TalkWithUs” to 66746
Domestic violence
National Domestic Violence Hotline
Advocates are available 24/7. All calls are free and confidential.
- Call 1-800-799-7233 (SAFE) or text “START” to 88788
- Or start a confidential, one-on-one online chat session with an advocate
- Learn more
Communities Overcoming Relationship Abuse (CORA)
Provides counseling, support and shelter to those affected by intimate partner abuse.
- Call their 24-hour crisis hotline at 1-800-300-1080
- Learn more
Mental health and substance use
Alcoholics Anonymous - San Mateo County chapter
- Call the 24 Hour Helpline at 650-577-1310 (en español: 650-679-2374)
- You can also get a referral to talk within a group online or over the phone
- Learn more
Peninsula Area Narcotics Anonymous
- Call the support line at 650-802-5950
- See the schedule of upcoming virtual and in-person meetings
San Mateo County Health Drug and Alcohol Helpline
A non-judgmental, confidential place to get support and information about substance use.
- Call 650-573-3950
- Learn more
Substance Abuse and Mental Health Services (SAMHSA)
Help for those facing mental health and/or substance use disorders.
- Call or text the National Helpline at 1-800-662-HELP (4357)
- Learn more