Start Using Your Dental Plan

ID cards you need to get dental care

Each HPSM member in your household should have their own HPSM member ID card. HPSM Medi-Cal and CareAdvantage members will need their HPSM ID card to use dental benefits. Your dentist may want to use your Medi-Cal Benefits Identification Card (BIC) to confirm your Medi-Cal eligibility. The BIC is a plastic card with a poppy flower or blue and white design. You will need to bring both your HPSM member ID card and Medi-Cal BIC with you to your dental appointments.

CareAdvantge ID Card

CareAdvantage Members

Use your HPSM member ID card for dental benefits.

Medi-Cal ID Card

Medi-Cal Members

Use your HPSM member ID card for dental benefits.


All Members

Bring your Medi-Cal BIC with you to dental appointments.

If you do not have your HPSM member ID card, you can order or print a new one by logging in to HSPM’s Member Portal. You may also request a new card by calling HPSM. (See phone numbers below.)

If you need a new Medi-Cal BIC, call the San Mateo County Human Services Agency at 1-800-735-2922 to ask for a new card.

CareAdvantage members

Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

Medi-Cal members

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1