Member Manuals
Member Handbook (Evidence of Coverage): Explanation of coverage, including healthcare services, prescription medicine coverage and more.
Summary of Benefits: Briefly explains your plan's benefits and services with answers to frequently asked questions, contact information and a description of your member rights.
Provider Directory: List of primary care providers (PCPs), specialists, and healthcare facilities in the HPSM network.
Formulary: List of medicines your plan covers.
Quick Start Guide: If you are a new HealthWorx HMO member, the quick start guide will tell you how to start using your benefits.
Request a Printed Copy
If you would like a provider directory mailed to you, please send an email to [email protected] with the following information:
- Your first and last name
- Daytime phone number (in case we need to call you about your request)
- Mailing address
- Which directory you want (CareAdvantage or Medi-Cal)
The provider directory is updated every week; however there may be incorrect or new information about a provider that has not yet been updated. If you find an error, please call 650-616-2106 extension 5 (for TTY: 800-735-2929 or 711). You can also email HPSM Provider Services at [email protected].