CareAdvantage Members

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: [email protected]

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2026

Member Resources

Online member materials in English, Spanish, Chinese and Tagalog are available below. Materials in other languages are available by request. To order print copies in the language of your choice, call or email the CareAdvantage Unit.

Member manuals

Includes the Member Handbook / Evidence of Coverage, Summary of Benefits, Formulary and Provider Directory.

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Forms

Request services, appoint a representative, change your address and more.

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Language assistance services

HPSM offers no-cost interpreter services and written materials in different languages.

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Member newsletters

Each quarterly issue of HEALTHmatters features benefit information, tips, resources and more.

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Notices and announcements

Keep up with changes to your health plan benefits and the latest news about HPSM.

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Health Tips

Information on a wide range of topics with resources, programs and self-management tools to support your health.

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Health Information Library

Resources to help you practice preventive care, manage chronic conditions and take more control of your health.

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Appeal a coverage decision

If you disagree with a coverage decision that HPSM makes about your care, you can appeal it.

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Give feedback on your care

Whether you have a compliment or a complaint about your medical care or the service provided by HPSM or your doctor's office, let us know.

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End your membership

You have the right to end your membership in CareAdvantage at any time for any reason.

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Joining CareAdvantage is easy!

If you live in San Mateo County, have Medicare Parts A & B and full-scope Medi-Cal through HPSM

Call our Medicare Specialists
Local: 650-616-1500
Toll-free: 1-888-252-3153
TTY: 1-800-735-2929 (or dial 711)
Monday to Friday from 9:00 a.m. to 6:00 p.m.
or Schedule a call from our Medicare Specialists for a day and time that works for you!

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2026 Member Handbook (coming soon).

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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