San Mateo County Access and Care for Everyone Program (ACE)

Quick-Start Guide

Want an easy way to learn about your ACE Program benefits and how to use them?

You’re in the right place!

If you are a new HPSM member, this guide will tell you how to start using your benefits. If you have been an HPSM member for a while, this guide will help you understand your benefits better. It includes links to more information, both on our website and in our print materials. You can also order a print copy of this guide and get it mailed to your home by emailing or calling Member Services.

Get started now by clicking on a topic below!

How to contact HPSM

Contact Member Services if you:

  • Have questions about your benefits
  • Want help finding a doctor or getting an appointment
  • Are dissatisfied with the quality of care or service you receive
Member Services

Toll free: 1-800-750-4776 Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Friday 8:00 a.m. to 6:00 p.m.