CareAdvantage Members

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: [email protected]

Free interpreter services

If your doctor does not speak your language, interpreter services are available by phone and video. Just ask your doctor to call an interpreter during your visit. In special cases, an interpreter can go to the visit with you. Learn more

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2026

Getting Started

As a CareAdvantage member, you pay $0 for covered services. So not using your benefits is like throwing money away! It’s easy to get started – just take these six simple steps!

  • 1

    Take the Health Risk Assessment

    Let HPSM and your providers know what kind of care you need to be healthy. Read more

  • 2

    Get to know your member ID cards

    Bring your cards all your healthcare appointments and the pharmacy. Learn more

  • 3

    Sign up for the Member Portal

    Select your primary care provider (PCP), change your address and more. Sign-in or sign-up

  • 4

    Choose your PCP and schedule your first visit

    Do this within 60 days of joining HPSM, even if you are healthy. Learn more

  • 5

    Find out how to get your medicines and medical supplies

    Search our online Formulary: if you use durable medical equipment, see if you need prior authorization. Find out more

  • 6

    Understand your benefits

    Includes a range of valuable service options you only get with CareAdvantage. Learn more

Joining CareAdvantage is easy!

If you live in San Mateo County, have Medicare Parts A & B and full-scope Medi-Cal through HPSM

Call our Medicare Specialists
Local: 650-616-1500
Toll-free: 1-888-252-3153
TTY: 1-800-735-2929 (or dial 711)
Monday to Friday from 9:00 a.m. to 6:00 p.m.
or Schedule a call from our Medicare Specialists for a day and time that works for you!

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2026 Member Handbook (coming soon).

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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