Six Steps to a Healthy Start

As a member of HPSM’s Medi-Cal program, you have access to a wide range of health care benefits and services. Want to start using them? Just take these six simple steps!

  • 1

    Sign up for the member portal

    You can select your primary care provider (PCP), update your address and phone number, check your immunization records and more.

  • 2

    Fll out the Health Information Form

    New members: fill out the Health Information Form that came with your welcome packet in the mail. Then mail it back in the envelope provided within 90 days. This will help us make sure you get the services you need.

  • 3

    Choose a primary care provider (PCP)

    New members: choose a PCP within 30 days of enrollment. If you do not choose a PCP, one will be chosen for you. To choose a PCP, use our provider directory.

  • 4

    Call your PCP to schedule an appointment

    New members: call your PCP to schedule an appointment within the first two months of joining HPSM. Do this even if you are healthy. Your PCP will give you a health exam to review your health concerns and find out what kind of care you need.

  • 5

    Find out how to get your medications

    Search our online formulary or ask a pharmacist. If your medications need prior authorization, call your doctor to get the authorization.

  • 6

    Find out how to get your medical supplies

    If you use durable medical equipment (DME), talk to your doctor to see if you need prior authorization. Or call HPSM Member Services.