CareAdvantage Members

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2026

Take the Health Risk Assessment 

Answer a few questions to get your personal care plan 

To make sure you get care that meets your needs, we need to know about your health. The HRA survey is a set of questions about your health. It gives us the answers we need to help you. After you take the HRA, you’ll get a personal care plan designed to meet your unique healthcare needs! It will cover medicines, visits with providers, nutrition, exercise and more.

Please take the HRA even if you see your doctor regularly. It only takes 20 minutes to fill out. Your answers will not change your coverage. Both your HRA and care plan are confidential.

Two easy ways to answer the survey:

By phone

  • Call 1-888-783-3035 or 650-616-5035 (TTY: 1-800-735-2929 or dial 7-1-1) Monday – Friday from 8:00 a.m. – 8:00 p.m.
  • A representative from our Member Assessment Unit will ask you the survey questions and record your answers.

By mail

  • Open the envelope with the HRA survey inside (It is a 9in x 12in envelope with a picture of a car dashboard on it)
  • Fill out the form by filling in the bubbles with a black or blue pen
    • Do not use a pencil, permanent marker or highlighter
    • Write your responses in print
    • The form is double-sided: fill out both sides
  • Mail the survey to HPSM in the postage paid that came with it

To get another HRA survey mailed to you, call 1-888-783-3035 or 650-616-5035 (TTY: 1-800-735-2929 or dial 7-1-1) Monday – Friday from 8:00 a.m. – 8:00 p.m. 

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2026 Member Handbook (coming soon).

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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