Accessiblity

Health Plan of San Mateo (HPSM) is committed to making this website equally accessible for all visitors.

HPSM publishes web content that conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, and the revised Section 508 Standards of the Rehabilitation Act meeting the requirements within the Americans with Disabilities Act.

As part of the development process and ongoing website maintenance, HPSM tests the site using assistive technologies, including screen readers, screen magnifiers, speech recognition software and text-only browsers. HPSM uses member feedback and tools such as the W3C HTML Validator, WAVE and the WCAG Color Contrast Checker to ensure the best experience possible for all visitors.

Should you have any feedback or concerns related to the accessibility of this website and resources contained within it, please contact us via email at [email protected]. If applicable, please include the web address, brief description of the issue encountered and your contact information.

Use of Translation Software

Segments of page text are translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of HPSM's website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images and videos) may not be accurately translated due to the limitations of the translation software.

The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, refer to the English version of the website which is the official version.

The Health Plan of San Mateo (HPSM) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HPSM does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

HPSM Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you believe that HPSM has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Member Services
801 Gateway Blvd., Suite 100
South San Francisco, CA 94080
Toll Free: 1-800-750-4776 Local: 650-616-2133
TTY: 1-800-735-2929
Fax: 650-616-8581

You can file a grievance in person or by mail, fax, or phone. If you need help filing a grievance, Member Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html