Programs & Services
Nurse Advice Line
If you are worried about your health, HPSM has a nurse advice line open 24 hours a day, 7 days a week at no cost to our members. Call 1-833-846-8773 if your healthcare provider is not available. Registered nurses are on hand to answer questions about your symptoms.
Care Management program
Helps get your doctors and HPSM all working to give you the focus and support you need to stay healthy. Your personal Care Manager helps you set health goals and make a plan for achieving them.
For more information, visit our Care Management page or call 650-616-2060
Wellness Programs and Services
The HPSM Health Promotion Unit supports members with general health information, tips and resources to stay healthy. This unit cannot offer medical advice. This unit connects to wellness programs and services at no-cost to members. Health topics include
- Diabetes
- High blood pressure
- Pregnancy
- Quitting tobacco
- Exercise and nutrition services
For more information about these programs, call HPSM’s Health Promotion Unit at 650-616-2165. For general health information, tips and resources, visit www.hpsm.org/health-tips.
Free interpreter services
If your doctor does not speak your language, interpreter services are available by phone and video. Just ask your doctor to call an interpreter during your visit. In special cases, an interpreter can go to the visit with you.
Doctor’s visits by phone or video
Many providers can give you advice over the phone or see you by video. Telephone and video visits are fully covered. Call your primary care provider (PCP) to check if they provide telephone or video visits.
Mental health and substance use
Covered by: San Mateo County Behavioral Health and Recovery Services (BHRS)
Call for information about mental health providers and other specific mental health services. You can also talk to your PCP about mental health and substance use issues: they will then work with BHRS to get you the help you need.
Toll free: 1-800-686-0101
TTY: 1-800-943-2833
www.smchealth.org/bhrs
Dental and eye care
Covered by: Service Employees International Union, Local 521 (only for IHSS workers).
More information: Call 1-800-322-6384 TTY: 1-800-842-6635 or visit seiu521.org