Member Resources
Online member materials in English, Spanish, Chinese and Tagalog are available below. Materials in other languages are available by request. To order print copies in the language of your choice, call or email Member Services.
Member manuals
Includes the Member Handbook / Evidence of Coverage, Summary of Benefits, Formulary and Provider Directory.
Language assistance services
HPSM offers no-cost interpreter services and written materials in different languages.
Member newsletters
Each quarterly issue of HEALTHmatters features benefit information, tips, resources and more.
Notices and announcements
Keep up with changes to your health plan benefits and the latest news about HPSM.
Health Tips
Information on a wide range of topics with resources, programs and self-management tools to support your health.
Health Information Library
Resources to help you practice preventive care, manage chronic conditions and take more control of your health.
Give feedback on your care
Whether you have a compliment or a complaint about your medical care or the service provided by HPSM or your doctor's office, let us know.
Member Services
Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1
Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: [email protected]