Medi-Cal

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

Member Services

Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org

Member Materials

Handbooks and Directories

All materials are available in HPSM's threshold languages: English, Spanish, Chinese and Tagalog. If you need materials in any other language, you can request them by contacting Member Services:

Member Services

Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: CustomerSupport@hpsm.org

 
Medi-Cal Member Handbook / Evidence of Coverage (2125 KB)
 
Medi-Cal Benefits Quick-Start Guide (1927 KB)
 
Medi-Cal Provider Directory (6668 KB)

Forms

 
Pediatric Care Management Health Risk Assessment (HRA) Form (2612 KB)
 
Direct Member Reimbursement Form (126 KB)
 
Member Change of Address Form (81 KB)
 
Confidential Member Complaint Form (178 KB)
 
Primary Care Provider Change Form (79 KB)
 
Appointment of Representative Form (42 KB)
 
Advanced Health Care Directive (240 KB)
 
Protected Health Information Request Form (153 KB)

Notices and Announcements

Attention Medi-Cal members: Starting January 1, 2022, your medication benefits are managed by Medi-Cal Rx.

Learn more

 
Member Rights in the Complaint Process (200 KB)
 
Ride benefit provides free rides to health care visits (313 KB)
 
Provisional Postpartum Care Extension Program (91 KB)
 
Notice of Privacy Practices (69 KB)
 
Frequently Asked Questions about the Transition (435 KB)
 
Member Nondiscrimination Notice - Large Print (436 KB)
 
DHCS Dental Transition Notice (81 KB)

Member Newsletter

 
CareAdvantage HEALTHmatters Fall 2023 (4090 KB)

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