Have Questions About Your Benefits?

Contact Member Services

Contact Member Services if you have questions about your benefits, coverage or claims. Our staff members speak Spanish, Tagalog and Chinese. We also use phone interpreters to assist members in over 200 other languages.

Member Services

Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Friday 8:00 a.m. to 6:00 p.m.
Email: CustomerSupport@hpsm.org

Email Member Services


In-Person Visits are Suspended Due to COVID-19

For the safety all HPSM members and employees, and to comply with public health guidelines, HPSM will no longer host in-person meetings at our offices during the COVID-19 pandemic. However, HPSM is committed to serving your needs during this crisis. 

If you have questions about your drugs or pharmacy services

Call DHCS’s contractor Magellan at the Medi-Cal Rx Customer Service Center

Toll free: 1-800-977-2273

TTY: 7-1-1

Other Medi-Cal Contacts

Specialty medication orders and refills: 1-800-780-3584

American Sign Language (ASL)
Schedule an in-person interpreter: 1-800-735-2929

Behavioral Health and Recovery Services (BHRS)
ACCESS Call Center 1-800-686-0101

Health Coverage Unit
Medi-Cal eligibility and enrollment for children: 650-616-2002

San Mateo County Human Services Agency
Health Benefits Information line: 1-800-223-8383
Update your address or phone: 1-800-223-8383