Medi-Cal Member Manuals
Member Handbook (Evidence of Coverage): Explanation of coverage, including healthcare services, prescription medicine coverage and more.
Primary Care Provider (PCP) Directory: List of primary care providers (PCPs), behavioral health providers and healthcare facilities in the HPSM network.
Specialist Provider Directory: List of HPSM network providers who treat people with certain health issues.
Dental Provider Directory: List of dentists and specialty dental providers in the HPSM network.
Formulary: List of medicines your plan covers. Medi-Cal pharmacy services are handled by the California Department of Health Care Services (DHCS) through the Medi-Cal Rx program. To learn more open the links below or call 1-800-977-2273 (TTY dial 7-1-1).
Quick Start Guide: If you are a new HPSM Medi-Cal member, the quick start guide will tell you how to start using your benefits.
Consolidated Provider Directory: Combined list of all providers accepting Medi-Cal, including doctors, specialists and pharmacies.
Request a Printed Copy
To ask for printed copies:
- Complete the Materials Request Form
- Email MemberServicesSupport@hpsm.org
- Call HPSM Member Services 650-616-2133 or toll free at 1-800-750-4776 TTY: 1-800-735-2929 or dial 7-1-1. Monday through Friday, 8:00 a.m. to 6:00 p.m.
The provider directory is updated every week; however there may be incorrect or new information about a provider that has not yet been updated. If you find an error, please call 650-616-2106 extension 5 (for TTY: 800-735-2929 or 711). You can also email HPSM Provider Services at PSInquiries@hpsm.org.