CareAdvantage Members

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2026

Do More with HPSM’s Member Portal 

Access your healthcare information online 24/7 

HPSM’s Member Portal lets you get things done anytime from anywhere without having to call HPSM. With just a few clicks on your computer, tablet or smartphone, you can:

  • Select or change your primary care provider (PCP)
  • Check your benefits and eligibility
  • Change your address or phone number
  • Print or order a new HPSM Member ID Card
  • Check your immunization records
  • Complete your Initial Health Assessment (IHA)

Start using the Member Portal

  • If you’ve already created a profile, just log in by entering your username and password.
  • If you haven’t created a profile, create one now. It’s easy! Just type in a few pieces of information, then log in by entering your new username and password. 

Get help with the Member Portal

If you need help with new user registration, resetting your password or retrieving your username, please call HealthTrio toll-free at 1-877-814-9909.

For questions about your benefits or the information on the Member Portal, call HPSM

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: [email protected]

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2026 Member Handbook (coming soon).

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)

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