Language Interpreter Services
Available by phone, by video and in-person
If your provider does not speak your language, you can get an interpreter. Interpreter services in more than 200 languages are available by phone and video 24 hours a day, seven days a week. You can get an interpreter for any visit (whether in person, on the phone or on a video call with your provider). In-person interpreters are also available for:
- Those who use American Sign Language (ASL).
- Ongoing appointments, appointments on sensitive topics and group therapy.
How to get an interpreter
Phone interpreters provide spoken language interpretation services over the phone. Phone interpreter services can be used for any:
- Onsite in-person visits (when a patient is in your office).
- Telemedicine appointments (when you and a patient are in separate physical locations).
Get a phone or video interpreter for a telemedicine visit
A telemedicine visit is when you talk with your provider over the phone or on a video call. To get an interpreter for a telemedicine visit, call your provider’s office before your visit. Tell them you want a phone or video interpreter for your visit.
Follow these tips to prepare for your visit.
- For a phone visit with a phone interpreter, make sure that you have access to a phone with service in your home.
- For a video visit with a video interpreter, make sure that you have access to a smartphone, tablet or computer in your home that has:
- A video camera and microphone.
- A connection to your Wi-Fi or data plan.
- Chrome, Firefox or Safari web browser.
- Email or text service to receive the secure link to join the video call.
Get an in-person interpreter for an in-person visit
In-person interpreters are available only by appointment for:
- Those who use American Sign Language (ASL).
- Ongoing appointments, appointments on sensitive topics and group therapy.
To get an in-person interpreter, call your provider at least five business days before your visit. Let your provider know that you would like an in-person interpreter to be with you at your visit. Your provider will schedule an in-person interpreter.
If you must cancel your appointment, call your provider at least 48 hours before the appointment.
Get a phone or video interpreter for an in-person office visit
Before your visit, call your provider’s office. Let them know that you would like a phone or video interpreter at your visit. Your provider will connect to the service during your visit.
It’s best to use professional interpreters rather than family members (including minors) or friends as informal interpreters. Learn why it is better to use a professional interpreter.