COVID-19 Resources
Informational Resources
Visit the following websites for the most up-to-date information on COVID-19, including how to protect yourself and others and recommendations for the COVID-19 vaccine.
HPSM Services
Nurse Advice Line
If you think you may have COVID-19, learn more about getting tested. If you are worried about your health, call your primary care provider (PCP). HPSM also has a nurse advice line available 24 hours a day, 7 days a week at no cost to members. Call HPSM’s Nurse Advice Line at 1-833-846-8773 if your primary care provider (PCP) is not available. Learn more.
Contact HPSM
Contact one of our customer support teams if you have questions about HPSM, your benefits or covered services.
CareAdvantage members
Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: [email protected]
Medi-Cal and HealthWorx members and ACE Program participants
Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
TTY: 1-800-735-2929 or dial 7-1-1
Email: [email protected]
Get no-cost rides to approved health care visits
Medi-Cal and CareAdvantage members who have no other means of transportation to approved healthcare visits can use HPSM’s Ride Benefit at no cost. Schedule your ride at least two business days before your healthcare appointment