COVID-19 Treatments

Some people get medicine to help prevent them from getting very sick from COVID-19. Whether someone can get treatment depends on if they were exposed, what symptoms they have, and how likely they are to get very sick. People at higher risk include infants and toddlers, those who are over 65, pregnant, not vaccinated or not up to date on vaccines, and those who have certain medical conditions.

If you think you could have COVID-19 and are at higher risk of severe illness, talk with your primary care provider (PCP) about treatment options.

If you do not have a PCP:

• Contact your local pharmacy, community health center, or health department for information on COVID-19 treatment.
• If you need help selecting a PCP, learn how to choose one or contact HPSM for assistance.

Get no-cost rides to approved health care visits

Medi-Cal and CareAdvantage members who have no other means of transportation to approved healthcare visits can use HPSM’s Ride Benefit at no cost. To schedule rides, call HPSM’s vendor, American Logistics. Call at least two business days before your healthcare appointment. Make sure to have your HPSM member ID card ready.

• Phone hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Medi-Cal members: 1-844-856-4389
  • CareAdvantage members: 1-877-356-1080
  • TTY: 1-800-735-2929 or dial 7-1-1

If you need help scheduling your appointment, call HPSM:

Medi-Cal members

• Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.
• TTY: 1-800-735-2929 or dial 7-1-1

CareAdvantage members

• Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.
• TTY: 1-800-735-2929 or dial 7-1-1