Translated and Alternative Format Member Materials

HPSM provides materials for members at no cost in:

• Four threshold languages: English, Spanish, Chinese and Tagalog (the four most commonly spoken languages in San Mateo County), as well as other languages upon request.
• Alternate formats (such as large print, Braille or audio).

Materials that can be downloaded are shown below with descriptions of each type. Members can also:

• Individually request other communications (e.g., letters).
• Order print materials in their preferred language or alternative format.

Members can get these materials by contacting Member Services or the CareAdvantage Unit. 

To view member materials,

select your patient's plan

CareAdvantage 2026

HPSM Medi-Cal

HealthWorx HMO

ACE Program