Provider Manual

About the Provider Manual

This Provider Manual contains policies and procedures relevant to providers that are contracted with HPSM. Please be aware that different policies and procedures may apply depending on the program(s) with which you are contracted. The purpose of this manual is to familiarize participating providers and their staff with HPSM operations. It is designed as a reference tool to assist you with the administrative tasks related to accessing and providing comprehensive, effective, and quality medical services to HPSM members.

HPSM reserves the right to revise these policies and procedures at our sole discretion and at any time.

This manual will be updated annually as policies, programs and procedures change. Updates and supplements will be distributed as they occur and will be available from this website for your convenience. Please be sure to replace the existing pages in the manual upon receipt of any updates. This will assure that the manual you have available is the most current.

Download the Manual

Please check back frequently for a newer version of the manual.


Feedback Welcome

We welcome your feedback on how we can improve the Provider Manual. HPSM's goal is to make this manual as helpful and easy to use as possible.

Please call the Provider Services Department at 650-616-2106 with your comments or suggestions.