Language Assistance Services

HPSM offers no-cost language interpreter services that providers can instantly access by telephone and video 24 hours a day, 7 days a week. Our vendor, Certified Languages International (CLI), has professional interpreters who speak over 200 languages (including American Sign Language).

Using these services will help you provide culturally and linguistically appropriate care to HPSM’s members with limited English proficiency or sensory impairment while meeting regulatory requirements.  

Instructions for using language interpretation services and our other language resources are provided below. If you have questions, email