Community Supports (CS)
CS are optional services offered to eligible HPSM Medi-Cal and CareAdvantage through the CalAIM program in place of services covered by Medi-Cal. CS are medically appropriate and cost-effective alternative services, rather than benefits.
The goal of CS is to improve health outcomes and quality of life by addressing their social determinants of health (SDOH).
Eligibility and service options
A member may be eligible for Community Supports if they meet the following basic qualifications:
- Active HPSM Medi-Cal or CareAdvantage member.
- Engaged with a Care Manager.
- Willing to receive Community Supports services.
Members who are eligible for the Enhanced Care Management benefit will be eligible for Community Supports. Members may already be authorized to a Community Supports provider and may have received a letter notifying them of their qualification for these services. All HPSM members continue to have access to HPSM’s care management team.
Detailed information and service-specific eligibility criteria can be found in DHCS' Community Supports Policy Guide (Volume 1 and Volume 2).
Service options
HPSM offers eleven CS service options to qualified members:
Asthma Remediation consists of supplies and/or physical modifications to a member’s home environment that are necessary to:
- Ensure the health, welfare, and safety of the member,
or - Enable the member to function in the home with a reduced likelihood of experiencing acute asthma episodes.
Important Update: Effective January 1, 2026, in-home environmental trigger assessments and asthma self-management education will no longer be part of this Community Support. These services will be covered under the Asthma Preventive Services (APS) benefit.
Eligibility Criteria
- Completion of an in-home environmental trigger assessment within the last 12 months through the APS benefit.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| S5165, U5 | Asthma Remediation | Up to 1 unit | 1 unit = 3 months |
Community or Home Transition Services is formerly known as Community Transitions/Nursing Facility to Home.
Provides coordination of services to qualified members. Coverage includes (but is not limited to) nonrecurring home setup expenses for eligible members who are able to transition from a licensed facility into the community. This helps prevent further institutionalization based on each members’ individual needs.
Eligibility Criteria
- Currently receiving medically necessary nursing facility Level of Care (LOC) services and in lieu of remaining in the nursing facility or Recuperative Care setting are choosing to transition home and continue to receive medically necessary nursing facility LOC services;
and - Have lived 60+ days in a nursing home and/or Recuperative Care setting;
and - Are interested in moving back to the community;
and - Are able to reside safely in the community with appropriate and cost-effective supports and services.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| T2038 U5 | Community Transitions / Nursing Facility to Home | Up to 12 units | 1 unit = 1 month |
Housing Transition Navigation Services help members move into stable housing by addressing barriers and connecting them to resources. Services include:
- Housing Assessment: Identify member preferences, housing needs, and barriers to successful tenancy.
- Housing Support Plan: Develop a plan based on the assessment, following Section V.B.3 requirements.
- Housing Search Assistance: Support members in locating housing and presenting available options.
- Resource Coordination: Identify and secure housing-related resources such as Transitional Rent, HUD Housing Choice Vouchers, and other state/local programs.
- Fair Housing Education: Provide education on Fair Housing and anti-discrimination practices, including assistance with reasonable accommodation requests.
Eligibility Criteria
Members may qualify for Housing Transition Navigation Services if they meet one of the following:
- Social + Clinical Risk Factors
- Social Risk Factor: Experiencing or at risk of homelessness
and - Clinical Risk Factor: One or more of the following:
- Meets access criteria for Medi-Cal Specialty Mental Health Services (SMHS).
- Meets access criteria for Drug Medi-Cal (DMC) or DMC-ODS.
- Has one or more serious chronic physical health conditions.
- Has one or more physical, intellectual, or developmental disabilities.
- Is pregnant (up to 12 months postpartum).
- Social Risk Factor: Experiencing or at risk of homelessness
- Transitional Rent
- Member is eligible for Transitional Rent (automatic eligibility for HTNS).
- Coordinated Entry Prioritization
- Member is prioritized for permanent supportive housing or rental subsidy through the local Coordinated Entry System or similar program for highly vulnerable individuals (e.g., with disabilities, chronic conditions, serious mental illness, substance use disorder, or exiting incarceration).
Additional Information
Provides physical adaptations to members’ homes that are necessary to avoid institutionalization and increase independence or ensure health, welfare and safety.
Eligibility Criteria
- Received PT/OT evaluation supporting medical necessity.
- Has PCP or other health professional Rx/order for medically necessary equipment or service.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| S5165 | Environmental Accessibility Adaptations | Up to 1 unit | 1 unit = $7,500 lifetime max |
Assistance with one-time costs and services needed to establish a basic household. Supports are based on an individual assessment of needs and must be documented in the member’s housing support plan. Members may only require a subset of these services.
Covered Services May Include:
- Security deposits required to obtain a lease.
- Health and safety services such as:
- Pest eradication.
- One-time cleaning prior to occupancy.
- Minor repairs to meet HUD Housing Choice Voucher or other habitability standards (when costs are not the landlord’s responsibility).
- Application fees for lease applications.
Eligibility Criteria
- Social + Clinical Risk Factors
- Social Risk Factor: Experiencing or at risk of homelessness
and - Clinical Risk Factor: One or more of the following:
- Meets access criteria for Medi-Cal Specialty Mental Health Services (SMHS).
- Meets access criteria for Drug Medi-Cal (DMC) or DMC-ODS.
- Has one or more serious chronic physical health conditions.
- Has one or more physical, intellectual, or developmental disabilities.
- Is pregnant (up to 12 months postpartum).
- Social Risk Factor: Experiencing or at risk of homelessness
- Transitional Rent: Member is eligible for Transitional Rent (automatic eligibility for Housing Deposits).
- Coordinated Entry Prioritization: Member is prioritized for permanent supportive housing or rental subsidy through the local Coordinated Entry System or similar program for highly vulnerable individuals (e.g., with disabilities, chronic conditions, serious mental illness, substance use disorder, or exiting incarceration).
Restrictions
- Housing Deposits are available once per demonstration period; a second approval requires documentation of changed circumstances.
- Members must have a housing support plan; all services and goods must be identified as reasonable and necessary in the plan.
- Receipt of Housing Transition Navigation Services is not required to receive Housing Deposits.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| H0044 | Housing Deposits | Up to 1 unit | 1 unit = 3 months |
Provides up to six months of rental assistance in interim or permanent housing settings for members who are experiencing or at risk of homelessness, have specified clinical risk factors, and have recently undergone a critical life transition (e.g., exiting institutional or carceral settings, foster care) or meet other eligibility criteria outlined in program guidance.
Eligibility Criteria
Currently, only select members with Behavioral Health Population Focus are eligible for this service:
- Clinical Risk Factor Requirement: One or more of the following:
Required for Behavioral Health Population of Focus: Access criteria for Medi-Cal SMHS, DMC or DMC-ODS.- Serious chronic physical health conditions.
- Physical, intellectual, or developmental disabilities.
- Pregnant (up to 12 months postpartum).
- Required for Behavioral Health Population of Focus: Social Risk Factor Requirement: Experiencing or at risk of homelessness.
- Required for Behavioral Health Population of Focus: Transitioning Population Requirement: Must be included in one of the following:
- Transitioning out of institutional/congregate residential setting (hospital, SUD/MH facility, nursing facility).
- Transitioning from incarceration (prison, jail, youth correctional facility).
- Transitioning from foster care (eligible until 26th birthday if transitioned after 18th birthday).
- Experiencing unsheltered homelessness.
- Eligible for Full-Service Partnership (FSP) programs.
Additional Information
- Transitional Rent must be authorized within six months of the transition event.
- Benefit is available for six months from authorization without redetermination.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| H0043 | Housing Navigation / Transition Services | 1 unit per month, up to 6 units | 1 unit = 1 month |
Available a single duration in a lifetime.
Provides tenancy and sustaining services including (but not limited to) advocacy, coordination, resource referrals, life-skills coaching and health/safety visits with a goal of maintaining stable tenancy once housing is secured based on the member’s individualized needs.
Eligibility Criteria
- Received Housing Transitions Navigation Services.
or - Prioritized for permanent supportive housing or rental subsidy resource through San Mateo CES or similar County system/resource.
or - Are experiencing or at risk of homelessness, including those at risk of losing housing.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| T2050, U6 | Housing Tenancy – Financial Management (per diem) | 1 unit per month, up to 12 units | 1 unit = 1 month |
Provides medically tailored home-delivered meals for members with chronic conditions to help achieve their nutrition goals at critical times and help them regain and maintain their health. Starting July 1st, 2025 members will be required to have one nutritional assessment conducted by the Community Supports Service Provider in order to receive Medically Tailored Meals.
Eligibility Criteria
To qualify for Medically Tailored Meals, patient must meet both of the following requirements:
- Have a nutrition-sensitive condition (such as diabetes, heart disease, kidney disease, or other conditions where diet impacts health).
- Complete a required nutrition assessment conducted by the contracted Meals Provider
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| S5170 | Medically Tailored Meals | Up to 168 units | 1 unit = 1 meal |
| S9470 | Nutritional Counseling | 3 sessions total | 1 unit= 1 session |
Assisted Living Facility Transitions is formerly known as Nursing Facility Transition / Diversion to Assisted Living Facilities.
Provides coordination of services to facilitate nursing facility transition back into a home-like, community setting and/or prevent skilled nursing admissions for members with an imminent need for nursing facility level of care (LOC). Members have the choice of residing in an ALF as an alternative to long-term placement in a nursing facility when they meet eligibility requirements.
Criteria for SNF transition
- Residing in SNF for more than 60 days,
and - Willing and able to reside safely in an Assisted Living Facility (ALF) or Residential Care Facility for the Elderly (RCFE) in lieu of a SNF with appropriate supports in place.
Criteria for SNF diversion
- Wants to remain in the community;
and - Meets minimum criteria for SNF level of care, and, in lieu of going into a facility, choose to remain in the community and continue to receive medically necessary nursing facility LOC services at an Assisted Living Facility;
and - Willing and able to reside safely in an ALF/RCFE in lieu of SNF with appropriate supports in place.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| T2038 | Nursing Facility Transition / Diversion to Assisted Living Facilities | Up to 12 units | 1 unit = 1 month |
Provides assistance to members who could not otherwise remain in their homes. Helps with activities of daily living (ADLs) such as ambulation, bathing, dressing, toileting, grocery shopping, meal preparation, feeding and money management. Includes services provided through in-home supportive services (IHSS).
Eligibility Criteria
- Approved for IHSS but needs additional hours. IHSS benefits are exhausted.
- Currently in IHSS waiting period. Includes services prior to and through the IHSS application date for an IHSS-referred member during IHSS waiting period.
- If not eligible for IHSS, to help avoid a short-term skilled nursing facility stay (not to exceed 60 days).
- Has functional deficits and no other adequate support system.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| S5130, U6 | Personal Care and Homemaker Services | N/A | 1 unit = 15 minutes |
Provides non-medical, short-term services to members due to the absence of or need to relieve their caregivers to prevent burnout.
Eligibility Criteria
- Lives in the community and is compromised in their ADLs and are therefore dependent upon a qualified caregiver who provides most of their support.
- Requires caregiver relief to avoid institutional placement.
Units per CS service option
| CPT Code | Service Option | Max Units Paid per Auth. | Days/Quantity |
|---|---|---|---|
| S5151, U6 | Respite Care | Up to 336 units | 1 unit = 1 hour |
Community Supports Provider List
This CS provider list should be used as a reference for referring patients. Before starting referrals, review capacity and eligibility.
NPI: 1376797035
Phone: 888-324-6225
Fax: 888-522-6796
200 N. Pacific Coast Hwy
Suite 300
El Segundo, CA 90245
- Service option: Personal Care and Homemaker Services
- CPT Code: S5130, U6
- Capacity: ECM and CS Provider Capacity List
- Service option: Respite Care
- CPT Code: S5151, U6
- Capacity: ECM and CS Provider Capacity List
NPI: 1609290030
Phone: 650-573-3900
Fax: 833-522-0986
801 Gateway Blvd.
Suite #400
South San Francisco, CA 94080
- Service option: Personal Care and Homemaker Services
- CPT Code: S5130, U6
- Capacity: ECM and CS Provider Capacity List
- Service option: Respite Care
- CPT Code: S5151, U6
- Capacity: ECM and CS Provider Capacity List
NPI: 1396400891
Phone: 408-998-5865
Fax: 408-998-0578
1469 Park Ave.
San Jose, CA 95126
- Service option: Asthma Remediation
- CPT Code: S5165, U5
- Capacity: ECM and CS Provider Capacity List
NPI: 1356687354
Phone: 415-618-0012
Fax: 877-320-8164
1390 Market St.
San Francisco, CA 94102
- Service option: Housing Transition Navigation Services
- CPT Code: H0043
- Capacity: ECM and CS Provider Capacity List
- Service option: Housing Deposits
- CPT Code: H0044
- Capacity: ECM and CS Provider Capacity List
- Service option: Housing Tenancy – Financial Management
- CPT Code: T2050, U6 (per diem)
- Capacity: ECM and CS Provider Capacity List
- Service option: Environmental Accessibility Adaptations
- CPT Code: S5165
- Capacity: ECM and CS Provider Capacity List
NPI: 1699041566
Phone: 669-444-5480
Fax: 408-579-6168
777 East Santa Clara St.
Suite #2004
San Jose, CA 95112
- Service option: Housing Transition Navigation Services
- CPT Code: H0043
- Capacity: ECM and CS Provider Capacity List
- Service option: Housing Tenancy and Sustaining Services
- CPT Code: T2050, U6 (per diem)
- Capacity: ECM and CS Provider Capacity List
NPI: 1285478164
Phone: 925-924-7288
Fax: 925-414-4102
310 Miller Ave.
South San Francisco, CA 94080
- Service option: Housing Tenancy and Sustaining Services
- CPT Code: T2050, U6 (per diem)
- Capacity: ECM and CS Provider Capacity List
NPI: 1255730222
Phone: 628-239-3565
Fax: 650-963-4699
3575 Geary Blvd.
San Francisco, CA 94118
- Service option: Environmental Accessibility Adaptations
- CPT Code: S5165
- Capacity: ECM and CS Provider Capacity List
- Service option: Nursing Facility Transition / Diversion to Assisted Living Facilities
- CPT Code: T2038, U4
- Capacity: ECM and CS Provider Capacity List
- Service option: Community Transition Services / Nursing Facility Transition to a Home
- CPT Code: T2038, U5
- Capacity: ECM and CS Provider Capacity List
NPI: 1073678793
Phone: 650-257-8816
Fax: 650-507-4071
2686 Spring St.
Redwood City, CA 94063
- Service option: Housing Transition Navigation Services
- CPT Code: H0043
- Capacity: ECM and CS Provider Capacity List
- Service option: Housing Tenancy – Financial Management
- CPT Code: T2050, U6 (per diem)
- Capacity: ECM and CS Provider Capacity List
- Service option: Housing Deposits
- CPT Code: H0044
- Capacity: ECM and CS Provider Capacity List
NPI: 1114674546
Phone: 650-218-0555
Fax: 650-281-0012
303 Vintage Park Dr.
Suite 250
Foster City, CA 94404
- Service option: Housing Tenancy – Financial Management
- CPT Code: T2050, U6 (per diem)
- Capacity: ECM and CS Provider Capacity List
NPI: 1093834020
Phone: 888-701-5279
Fax: 866-942-7873
3210 SE Corporate Woods Dr.
Ankeny, IA 50021
- Service option: Medically Tailored Meals
- CPT Code: S5170
- Capacity: ECM and CS Provider Capacity List
Refer a member for Community Supports
To refer a member for CS services, please complete the CS Referral Form and keep in mind that:
- Only typed forms will be accepted: hand-written forms will not be accepted.
- You must fill out the form accurately and completely.
- You must enter the member's HPSM ID number in its entirety (including any leading zeros).
- Only one CS can be selected per form.
- If you want re-refer the member for the same service, please work with the Rendering Provider directly.
After completing the form, please see instructions below to determine where to send the form
- If you are interested in referring the member to Brilliant Corners for any of the following (Housing Tenancy Services, Housing Navigation Services, Housing Deposits, or Environmental Accessibility Modifications), please securely email the completed form to Brilliant Corners at [email protected].
- If you are interested in referring the member to Mental Health Association for any of the following services (Housing Tenancy Services or Housing Deposits), please fax the completed form to Mental Health Association at 650-507-4071; Attention: Tiffany Bailey.
- If you are interested in referring the member to Mom’s Meals for Medically Tailored Meals and Nutritional Counseling Services, please securely email the completed form to Mom’s Meals at [email protected].
- If you are interested in referring the member to Breathe California for Asthma Remediation, please fax the completed form to Breathe California at 408-998-0578; Attention: Asthma Team; or securely email the completed form to [email protected] and [email protected].
- If you are interested in referring the member to Institute on Aging for Assisted Living Facility Transitions or Community/Home Transition Services, please securely email the completed form to Institute on Aging at [email protected] and [email protected].
- If you are interested in referring the member to Aging and Disability Services (formerly known as Aging and Adult Services) for Personal Care and Homemaker Services or Respite Care, please email the completed form to Aging and Disability Services at [email protected] and [email protected].
- If you are interested in referring the member to 24 Hour Home Care for Personal Care and Homemaker Services or Respite Care, please securely email the completed form to 24 Hour Home Care at [email protected].
After you have sent the completed form as outlined above, the Rendering CS Provider will process the referral in collaboration with the Health Plan of San Mateo. HPSM will notify referents with the outcome of the referral after it is processed.