Submit a Claims Dispute or Appeal

HPSM network provider disputes

Providers have the right to dispute claims that HPSM has denied, adjusted or potentially underpaid.

After filling out the appropriate form, print and fax it to 650-829-2051.

Non-contracted provider disputes

CareAdvantage disputes must be submitted within 60 calendar days from the date of receiving notification (Remittance Advice) of HPSM’s claim action. Providers must sign and submit a Waiver of Liability verifying that they relinquish the right to collect payment from the member in order for HPSM to process the dispute.

If a waiver is not submitted, HPSM is required to send the dispute to the Medicare-contracted Independent Review Entity (IRE), which will issue the final dispute decision.

Claims Dispute Forms

Claims Services

Medical and dental claims: 650-616-2106

Monday, Tuesday, Thursday & Friday 8:00 a.m. to 5:00 p.m. (closed 12:00 p.m. to 1:00 p.m.)

Wednesday – 8:00 a.m. to 12:00 p.m.

Email confirmation sent by next business day