COVID-19 Information for Members

HPSM Eligibility & Coverage  

For urgent eligibility or coverage questions, call HPSM  

  • CareAdvantage: 1-866-880-0606  (toll-free) or 650-616-2174  
  • Medi-Cal/HealthWorx/ACE: 1-800-750-4776  (toll-free) or  650-616-2133  
  • TTY users: 1-800-735-2929 or dial 7-1-1  

For non-urgent eligibility or coverage questions  

  • Log in to our Member Portal where you can:  
    • Select or change your PCP  
    • Request a new ID card  
    • Verify your eligibility  
      • ACE Participants: note that eligibility terminations will not be processed  

Important eligibility messages

CareAdvantage members

Medi-Cal members

Due to COVID-19, HSA is minimizing in-person contact to keep the community safe. Below is information on how to access HSA public benefits programs without in-person contact.

  • Medi-Cal, CalFresh, CalWorks and general assistance: please call 1-800-223-8383
  • Applications, documents and reports for most programs can be submitted on-line at
  • Child Welfare Services: 650-595-7922 or 1-800-632-4615
  • Employment Services: 650-802-7591 or 650-802-6450
  • Cash Assistance Program for Immigrants: 1-800-648-0954

The HSA resource centers are closed until further notice.

Download the HSA information as a PDF