COVID-19 Information for Members

CareAdvantage Members Returning Home

If you are living outside of San Mateo County right now, be sure to come back by December 31, 2020

Then, to keep your CareAdvantage benefits, call the CareAdvantage Unit as soon as you return home

Medicare rules do not allow members to live outside of San Mateo County for more than six months in a row. Since it may be difficult for some members to get home due to COVID-19, members will temporarily have until December 31, 2020 to return to San Mateo County.

If you do not plan to return to San Mateo County, let us know right away.

CareAdvantage Unit

Toll free: 1-866-880-0606
Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Sunday 8:00 a.m. to 8:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.