COVID-19 Information for Members

Access to Medication

Having the medications you need to stay healthy is especially important during this time when visiting the pharmacist may put you at risk of exposure. HPSM is working with our pharmacy partners to ensure you have enough medication on hand and that you can get it without having to leave home. Below is a quick guide to getting medications during the COVID-19 outbreak.

Medication refills 

If you need an additional supply of your medications during this time to stay prepared, please contact your pharmacy for assistance. If your pharmacy needs assistance refilling a medication early, they should contact: 

  • HPSM Pharmacy Help Desk line at 888-635-8362 (open 24/7)
  • HPSM Pharmacy Services at 650-616-2088 during business hours (Monday - Friday, 8am - 5pm) 

Tip: Please refill your medications early. We recommend ordering a refill of your medications at least a week early to avoid running out of medication. 

Medication delivery 

Need to refill your medications but don’t want to visit the pharmacy in person? Many pharmacies are offering free delivery of medications during this time. Please contact your pharmacy to see if they deliver for free.  

If your pharmacy does not offer delivery, HPSM has identified the following pharmacies that offer free medication delivery. If you already have prescriptions at another pharmacy, you can have them transferred to avoid having to get new prescription(s) from your doctor. 

To get started, call the pharmacies listed below. Have your HPSM member identification card ready since they will need your member ID number to process your prescriptions.  

Alto Pharmacy

Call 1-800-874-5881 or visit

Estimated delivery times: Same day within 2 windows: 12-3pm & 6-9pm

Delivery area: Novato to San Jose

Now Rx

Call 650-386-5761 or visit

Estimated delivery times: Within 5 hours of receiving prescription

Delivery area: South San Francisco to North San Jose


Call 1-800-746-7287 (varies by store) or visit

Estimated delivery times: 1-2 days, same day delivery via courier*

Delivery area: Varies


Call 1-800-925-4733 (varies by store) or visit

Estimated delivery times: 1-2 days, same day delivery via courier*

Delivery area: Varies


Call 1-877-258-2799 (varies by store) or visit

Estimated delivery times: Courier service*

Delivery area: Varies

* Please note: Certain restrictions may apply; 1-2 day shipping may be free while there is a fee for same-day delivery. Please ask the pharmacy for details.