Our Mission, Vision & Values


To ensure that San Mateo County’s vulnerable and underserved residents have access to high-quality care, services and supports so they can live the healthiest lives possible.


We believe that Healthy is for Everyone — and we fight to make that possible.


  • Advocate for the health and well-being of our members and other underserved residents of San Mateo County
  • Partner with providers and community organizations to overcome local challenges faced by members and providers
  • Give individual and personal attention to our members by being culturally and linguistically responsive to their unique needs
  • Support our providers by ensuring they receive timely payment for their services and by reducing administrative obstacles
  • Strive to be good stewards of public resources by focusing on the efficient use of services and funds
  • Act with the highest standards of ethics, integrity and transparency
  • Embrace a work atmosphere that encourages employee growth and commitment to HPSM’s mission

Our Strategic Framework

HPSM's 2019-2021 Strategic Framework serves as a roadmap that sets a clear direction for our organization over the next three years. It builds on the progress we’ve made since starting our 2016-2018 plan by continuing to focus on three key priorities:

  • Ensuring access to high quality care and services
  • Maintaining strong internal operations 
  • Sustaining financial stability

Our strategic framework incorporates input from staff, Commissioners, advisory committee members, providers and other key partners.

Download our 2019-2021 Strategic Framework