Medi-Cal Member Resources: Membership Information, Forms, Services and More
Find everything you need to understand and use your Medi-Cal benefits. Get the care you need with member handbooks, provider directories, forms, notices and other helpful tools.
Member manuals
Includes the Member Handbook / Evidence of Coverage, Summary of Benefits, Formulary and Provider Directory.
Language assistance services
HPSM offers no-cost interpreter services and written materials in different languages.
Member newsletters
Each quarterly issue of HEALTHmatters features benefit information, tips, resources and more.
Notices and announcements
Keep up with changes to your health plan benefits and the latest news about HPSM.
Health Tips
Information on a wide range of topics with resources, programs and self-management tools to support your health.
Health Information Library
Resources to help you practice preventive care, manage chronic conditions and take more control of your health.
Give feedback on your care
Whether you have a compliment or a complaint about your medical care or the service provided by HPSM or your doctor's office, let us know.
When you move
Keep your Medi-Cal and Medicare coverage by letting healthcare agencies know your new address.
Prior authorization
For some types of care, your primary care provider (PCP) or specialist will need to get permission from HPSM before you get care.
Contact us
To get the answers you need faster, use our online Covered Services Directory. You can even save information to your contacts.
Rights and Responsibilities
See a list of rights and responsibilities you have as an HPSM Medi-Cal member.
Member Services
Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1
Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: MemberServicesSupport@hpsm.org