CareAdvantage Dual Eligible Special Needs Plan (D-SNP) 2026
How Can I Keep My Healthcare Benefits?
To keep your healthcare benefits, it’s important to stay informed and act quickly when you’re contacted to prevent delays or loss of coverage.
What should I do when I get mail from HSA or DHCS?
When you get mail you get from San Mateo Human Services Agency (HSA) or the California Department of Health Care Services (DHCS), open it, read it carefully and respond as soon as you can by either:
- Filling out the Medi-Cal renewal form: include any documents (pay stubs, etc.) and return them by the due date. If you miss the due date, make sure you still send the information. The information may still be accepted within 90 days.
- Complete your Medi-Cal renewal online: log in to the Benefits Cal portal. If you do not have an account, create one.
When HSA gets your packet or online renewal, they will mail you a letter saying your Medi-Cal was renewed or asking for more information.
If you have any questions about your Medi-Cal renewal:
- Call HSA at 800-223-8383.
- Visit the HSA in person.
If you lose your coverage and believe you are still eligible, ask HSA to review your case.
How can I take my healthcare benefits with me when I move?
HPSM is a public health plan for people who live in San Mateo County. If you are moving out of San Mateo County, you need to let healthcare agencies know your new address in order to keep your coverage. Here is what you need to do before you move.
- For Medi-Cal get an inter-county transfer (ICT) from the Human Services Agency (HSA). Call 1-800-223-8383 or log in to the BenefitsCal Portal.
- For Medicare give your new address to the Social Security Administration (SSA). With Medicare Parts A & B, you can:
- Call 1-800-772-1213 (TTY: 1-800-325-0778) Monday through Friday, 8:00 a.m. to 7:00 p.m.
- Update your address online.
- Visit your local SSA office: find a location near you.
Make sure HPSM has your most current address
CareAdvantage members:
If you move outside of San Mateo County, you will lose your CareAdvantage coverage
Medicare Advantage Dual Eligible Special Needs Plans (D-SNP) are available in other California counties and states. You may be able to join another one.
- To find out if the county you’re moving to has a D-SNP, search the State Health Insurance Assistance Program website.
- To enroll in a D-SNP in the county you are moving to, contact that plan.
If you have any questions about keeping your healthcare benefits when moving outside of San Mateo County, call Member Services or the CareAdvantage Unit.
When my immigration status changes, how do I report it?
If your immigration status changes, notify DHCS by either:
- Calling 1-800-541-5555 Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Visiting a DHCS office near you.
CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2026 Member Handbook.
Benefits and co-pays may change on January 1 of each year.
If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)
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