Medi-Cal

New address or contact information?

If you move and/or change your contact information (phone number, email), you must tell both HPSM and either the San Mateo County Human Services Agency at 1-800-223-8383 or Social Security Administration at 1-800-772-1213. This will ensure that you continue to get important information about your Medi-Cal coverage status.

To report your new information with HPSM, you can log in to the Member Portal or call the number below if you need assistance.

Log in to the Member Portal

How Do I Start Using My HPSM Medi-Cal Benefits?

It’s easy to start using your benefits. Just take these simple steps.

  1. Sign up for the Member Portal

Select your primary care provider (PCP), change your address and more. Sign in or sign up.

  1. Choose your Primary Care Provider (PCP)

New members should choose a PCP within 30 days of enrollment. To choose a PCP, use our Provider Directory.

  1. Schedule your Initial Health Assessment (IHA)

New members should call their PCP to schedule an appointment within the first two months of joining HPSM. Do this even if you feel healthy. Learn more about the IHA.

  1. Get to know your member ID cards

Bring your cards to all your healthcare appointments and the pharmacy. Learn more about your member ID cards.

For complete information, see the Medi-Cal Member Handbook (Evidence of Coverage) or contact HPSM Member Services.

Member Services

Toll free: 1-800-750-4776
Local: 650-616-2133
TTY: 1-800-735-2929 or dial 7-1-1

Phone hours: Monday–Friday 8:00 a.m. to 6:00 p.m.
Office hours: Monday–Friday 8:00 a.m. to 4:00 p.m.
Email: MemberServicesSupport@hpsm.org