Your HEALTHmatters

Welcome to Your HEALTHmatters—our member blog that makes keeping up with the latest health news easy! This is where you’ll find the latest benefit information, tips and resources for a healthy, happy you! The top stories are highlighted with images, and you can find more stories listed under them. To read a story, just click the headline or the "Read more" link.

If you have questions about specific content that may affect your health, please contact your health care provider.

Top stories

Get Moving with Your New Fitness Membership Program
  • New 2025 CareAdvantage Benefits are on the Way!

    Starting January 1, 2025, CareAdvantage members will get their own Medical Alert Device at no cost! You'll also get 12 no-cost rides per month for your Fitness Membership Program and more over-the-counter benefits.

    Read more

Has Your Child Been to a Well-Child Visit This Year?
  • It’s Not Too Late to Get the Flu Vaccine

    It’s the holiday season and flu season. Give yourself the gift of good health by getting the flu vaccine! Don’t miss celebrating with family and friends because you’re sick in bed! Learn how you can get the flu vaccine.

    Read more

Our Quick-Start Guides Make Using Your Benefits Easy!
  • Get Doula Services

    Doulas give emotional and physical support during pregnancy, childbirth and after the end of a pregnancy. Doulas can meet with you both online and in-person. Doula services are covered for HPSM Medi-Cal, CareAdvantage and HealthWorks members at all stages of pregnancy.

    Read more

More stories

Your Rights When Getting Health Care

Federal and State civil rights laws grant you the right to get healthcare that respects your language, culture and ability, including: 

Language interpreter services

If you speak a language other than English, you have the right to ask for an interpreter at no cost when:

  • On the phone with Member Services, the CareAdvantage Unit or other HPSM departments. 
  • Talking with your provider or their staff on the phone or at their office.
  • Picking up medicine at the pharmacy.

HPSM, your provider or their staff cannot ask you to use friends or family to translate. Learn more.

Translated written information

Get healthcare information in your preferred language at no cost. To get healthcare information translated or in other formats (such as large print), call HPSM’s Member Services Department. Learn
more
.

Nondiscrimination

HPSM and our providers do not discriminate based on sex, race, color, religion, ancestry, national origin, creed, ethnic group identification, age, mental disability, physical disability, health condition, genetic information, marital status, gender, gender identity or sexual orientation. Learn more.

If you do not get these services or believe you have been discriminated against, you can file a complaint.

Call HPSM. (Medi-Cal, HealthWorx and ACE members: call the Member Services Department. CareAdvantage members: call the CareAdvantage Unit.) 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights in three ways. Filing a complaint will not affect your right to get services or result in any form of punishment by HPSM or your provider.

1. Log in to the online Complaint Portal.

2. Call 1-800-368-1019 (TTY: 1-800-537-7697).

3. Mail your complaint to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201