Your HEALTHmatters

Welcome to Your HEALTHmatters—our member blog that makes keeping up with the latest health news easy! This is where you’ll find the latest benefit information, tips and resources for a healthy, happy you! The top stories are highlighted with images, and you can find more stories listed under them. To read a story, just click the headline or the "Read more" link.

If you have questions about specific content that may affect your health, please contact your health care provider.

Top stories

Get Moving with Your New Fitness Membership Program

Language Assistance Services for You

Has Your Child Been to a Well-Child Visit This Year?

Language Assistance Services for You

Our Quick-Start Guides Make Using Your Benefits Easy!

Language Assistance Services for You

More stories

Language Assistance Services for You

We offer a range of no-cost language assistance services for members who speak or read a language other than English or have a hearing/vision impairment. You can get these services both when you are talking with our staff or an HPSM provider. All you need to do is tell the person you are talking with.

Your rights to language assistance services

  • All HPSM providers have to offer language assistance services from qualified medical interpreters to members with limited English proficiency (LEP) or a hearing impairment. Providers cannot require members to use family or friends as “informal” interpreters during visits. Learn why it is better to use professional language interpreters.
  • If you are not satisfied with the language assistance services provided by our contracted interpreters or providers, you have the right to submit a complaint or grievance. Learn more.
  • We provide online and print member materials in languages other than English and alternate formats (such as large print, Braille or audio) at no cost. Learn more.
Learn more about our language assistance services.