IT Disaster Recovery Plan
This content outlines HPSM’s processes for technology disaster recovery. The goal of this plan is to return to normal services in less than 24 hours, if there has not been any damage to the facility and/or equipment. Modifications to this content may be made to ensure the physical safety of HPSM staff, systems and data in the event of an actual emergency.
IT Disaster Recovery Team
The IT Disaster Recovery Team will represent HPSM’s efforts to recover from a technical disaster. This team’s responsibilities include the following:
- Establish facilities for an emergency level of service within 2.0 business hours
- Restore key services within 4.0 business hours of the incident
- Recover to business as usual within 8.0 to 24.0 hours after the incident
- Coordinate activities with disaster recovery team, first responders, etc.
- Report to the Emergency Response Team
The members of the IT Disaster Recovery Team include:
- Chief Information Officer
- Manager, IT Operations
- System Administrator(s)
- Building Engineer (if building/power-related issue)
- Director of Facilities (if building/power-related issue)
- Others who will be involved in the process, as needed
Notification and activation
Issues at HPSM that would trigger the IT Disaster Recovery Plan include:
- Total loss of all communications
- Loss of power impacting the IT servers / server room
- Flooding of the premises
- Loss of the building
If necessary, the remote backup site in Reno, Nevada will be activated for key applications, and notification will be given via recorded messages or through communications with managers.
Recovery phase
- Execute temporary IT processing capabilities
- Repair damage to system
- Restore operational capabilities
- Recovery strategies