Your HEALTHmatters

HPSM’s Ride Benefit can be used when no other form of transportation is available for approved healthcare visits. These visits include, medical, pharmacy, dental, behavioral health and substance use disorder visits covered by Medi-Cal. Rides to non-healthcare locations (schools, gyms, government offices, grocery stores)  are not covered.

AVAILABLE RIDE SERVICES

Door-to-door service is for those who:

• Need the driver’s help getting in/out of the  vehicle/building.
• Can move unassisted once inside the building.
• Don’t have a cell phone to get text messages from the driver.

Call AMERICAN LOGISTICS (AL) two or more business days before your appointment.

• Medi-Cal: 1-844-856-4389
• CareAdvantage: 1-877-356-1080
• TTY: 7-1-1

Be ready to tell AL:

• Your HPSM member ID number.
• The date and time of your appointment.
• Your pick-up and appointment location.
• Whether you want a return ride.
• If you need another person (family member  or caretaker) to ride with you.

Be ready for your ride. You will be picked up at the location you give at  least an hour and fifteen minutes before your appointment time. The driver will  only wait for five minutes.

If you asked for a return ride home,  call right after your appointment. A driver will pick you up within 45 minutes.

To cancel a ride you must call at least  two hours before your pickup time to avoid a no-show on your record.

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.  For urgent appointments, call as soon as possible (even after hours).  Email transportationprogram@hpsm.org for more information.

HPSM’s Ride Benefit can be used when no other form of transportation is available for approved healthcare visits. These visits include, medical, pharmacy, dental, behavioral health and substance use disorder visits covered by Medi-Cal. Rides to non-healthcare locations (schools, gyms, government offices, grocery stores)  are not covered.

AVAILABLE RIDE SERVICES

Door-to-door service is for those who:

• Need the driver’s help getting in/out of the  vehicle/building.
• Can move unassisted once inside the building.
• Don’t have a cell phone to get text messages from the driver.

Call AMERICAN LOGISTICS (AL) two or more business days before your appointment.

• Medi-Cal: 1-844-856-4389
• CareAdvantage: 1-877-356-1080
• TTY: 7-1-1

Be ready to tell AL:

• Your HPSM member ID number.
• The date and time of your appointment.
• Your pick-up and appointment location.
• Whether you want a return ride.
• If you need another person (family member  or caretaker) to ride with you.

Be ready for your ride. You will be picked up at the location you give at  least an hour and fifteen minutes before your appointment time. The driver will  only wait for five minutes.

If you asked for a return ride home,  call right after your appointment. A driver will pick you up within 45 minutes.

To cancel a ride you must call at least  two hours before your pickup time to avoid a no-show on your record.

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.  For urgent appointments, call as soon as possible (even after hours).  Email transportationprogram@hpsm.org for more information.

HPSM’s Ride Benefit can be used when no other form of transportation is available for approved healthcare visits. These visits include, medical, pharmacy, dental, behavioral health and substance use disorder visits covered by Medi-Cal. Rides to non-healthcare locations (schools, gyms, government offices, grocery stores)  are not covered.

AVAILABLE RIDE SERVICES

Door-to-door service is for those who:

• Need the driver’s help getting in/out of the  vehicle/building.
• Can move unassisted once inside the building.
• Don’t have a cell phone to get text messages from the driver.

Call AMERICAN LOGISTICS (AL) two or more business days before your appointment.

• Medi-Cal: 1-844-856-4389
• CareAdvantage: 1-877-356-1080
• TTY: 7-1-1

Be ready to tell AL:

• Your HPSM member ID number.
• The date and time of your appointment.
• Your pick-up and appointment location.
• Whether you want a return ride.
• If you need another person (family member  or caretaker) to ride with you.

Be ready for your ride. You will be picked up at the location you give at  least an hour and fifteen minutes before your appointment time. The driver will  only wait for five minutes.

If you asked for a return ride home,  call right after your appointment. A driver will pick you up within 45 minutes.

To cancel a ride you must call at least  two hours before your pickup time to avoid a no-show on your record.

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.  For urgent appointments, call as soon as possible (even after hours).  Email transportationprogram@hpsm.org for more information.