Member Materials in Different Languages and Formats

No-cost language assistance services are available to HPSM members who have a preferred language other than English. They can also get materials at no cost in other formats, such as large print, braille and/or audio. HPSM members can:

  • Download and view or print copies online.
  • Order printed copies and copies in other formats by calling Member Services or the CareAdvantage Unit at the numbers below. There is no cost for the call.

Medi-Cal, HealthWorx and ACE members

can call Member Services

Local: 650-616-2133 or toll-free: 1-800-750-4776

TTY: 1-800-735-2929 or dial 7-1-1

Monday through Friday, 8:00 a.m. to 6:00 p.m.

CareAdvantage members

can call the CareAdvantage Unit

Local: 650-616-2174 or toll-free: 1-866-880-0606

TTY: 1-800-735-2929 or dial 7-1-1

Monday through Sunday, 8:00 a.m. to 8:00 p.m.


Member Handbook

A detailed summary of coverage that helps members both understand and use their benefits and services. It also explains their rights and responsibilities. Members who have questions about their benefits can go to or call the numbers above. A printed copy of the Member Handbook, including members’ rights and responsibilities, can be requested by phone or by emailing

Provider Directory

A list of all the providers that are accepted by the member’s plan (including doctors, specialists and pharmacies). To find a provider, members can search the online Provider Directory (updated weekly) at or call the numbers above. Members can request a printed copy of the Provider Directory by phone or by emailing


A list of covered medicines that is updated at least monthly and includes information on how to use medication coverage. Members who have questions about which medications HPSM covers can get answers using HPSM’s online formularies at They can also look up medications, copayments or limits for specific medications. Or they can get information about their medication benefits by calling the phone numbers above. They can request a paper copy of the Formulary by phone or by emailing