We know how important it is to get answers and support quickly. That’s why we’ve made it easier to find the right phone numbers and email addresses for all your HPSM needs. Whether it’s our Call Centers, Ride Benefit or Care Management team and more, it’s all in one place.
Find and save contacts in seconds!
Visit the Contact Us webpage to look up the contact info you need.
If you’re on a smartphone or tablet, just tap to call or email the contact. You can even download the contact info so it’s always handy — no more searching when you need help!
No smartphone? No problem!
Our friendly Call Center teams are ready to help you by phone.
HPSM Medi-Cal, HealthWorx and ACE: HPSM Member Services
- 650-616-2133 or toll-free 1-800-750-4776
- MemberServicesSupport@hpsm.org
- Monday to Friday 8:00 a.m. to 6:00 p.m.
CareAdvantage: CareAdvantage Unit
- 650-616-2174 or toll-free 1-866-880-0606
- CareAdvantageSupport@hpsm.org
- Monday to Sunday 8:00 a.m. to 8:00 p.m.
There is no cost for all calls to HPSM. TTY for all calls is 1-800-735-2929 or dial 7-1-1.
A friendly reminder: Call your provider if you need to make a healthcare appointment or get a language interpreter.