For questions about your benefits:
- CareAdvantage members: call the CareAdvantage Unit at 650-616-2174 or toll-free 1-866-880-0606 – Monday to Sunday 8:00 a.m. to 8:00 p.m.
- HPSM Medi-Cal and HealthWorx members and ACE participants: call HPSM Member Services at 650-616-2133 or toll-free 1-800-750-4776 – Monday to Friday 8:00 a.m. to 6:00 p.m.
|
When you need information about: |
Call: | Phone # |
|
Wellness programs and community resources |
Health Promotion Unit |
650-616-2165 |
|
Health concerns and your provider is
not available |
HPSM’s Nurse Advice Line |
1-833-846-8773 |
|
Urgent dental concerns and your dentist is not available |
Dentistry.One |
1-844-240-1883 |
|
Rides to approved healthcare visits |
American Logistics |
CareAdvantage members: 1-877-356-1080 Medi-Cal members: 1-844-856-4389 |
|
Prior authorizations |
Utilization Management |
Inpatient: 650-616-2828 Outpatient: 650-616-2070 |
|
Over-the-counter benefits |
NationsBenefits |
1-833-910-1826 |
|
Fitness Membership Program |
HPSM’s Health Promotion Unit |
650-616-2165 |
|
Claims |
Claims Services |
650-616-2106 |
|
Filing complaints |
Grievance and Appeals Unit |
Toll free: 1-888-576-7227 Local: 650-616-2850 |
|
Behavioral healthcare |
ACCESS Call Center |
1-800-686-0101 |
|
Reaching your health goals, especially if you have one or more ongoing health conditions |
Integrated Care Management |
650-616-2060 |
TTY for all phone numbers: 1-800-735-2929 or dial 7-1-1. All calls are no cost.
We have new email addresses!
- CareAdvantage Unit: CareAdvantageSupport@hpsm.org.
- HPSM Member Services: MemberServicesSupport@hpsm.org.
- Emails to CustomerSupport@hpsm.org will not be delivered.