Every March, HPSM members are randomly chosen to take the Consumer Assessment of Healthcare Providers and Systems survey (or “CAHPS” survey). This survey is mailed in March and asks about health care experience. Hearing from our members is one way we learn both what is going well and what needs improvement to support you. Not all HPSM members get the CAHPS survey. Because of this, if you do get one, it is very important to fill it out and return it. A pencil and 20 minutes are all you need. We even give you a pre-paid envelope to return it in the mail. You can also take the survey by phone by calling the number in the packet.
If you get a CAHPS survey in the mail, be sure to take it!