Your HEALTHmatters

In April 2023, for the first time in three years, California counties started checking if Medi-Cal members are still eligible. Now many eligible HPSM members are at risk of losing their Medi-Cal. That is because they have not sent their renewal packets to the Human Services Agency (HSA).

That is why HPSM is reaching out to these members with:

• Robocalls: Since June, our automated system has made thousands of calls: two per household each month until we get a call back.
• Text messages: We send renewal messages and work with clinics to help reach more members.
• Social media: Posts to our Facebook and Instagram accounts (right) get the word out to all our followers.
• Member newsletter articles: This is the third HEALTHmatters article urging members to return their renewal packets.

If you get a robocall or text message from HPSM, send your renewal packet to HSA

• Check your mail for a white envelope with a yellow strip from HSA.
• Fill out and return the packet as soon as you can. If you do not have all your supporting documents ready, return it with what you have.
• If you have questions or need renewal help, call HSA at 1-800-223-8383.
• You can also use your account on the MyBenefits CalWIN website to:
  • Get online help and instructions on how to apply.
  • Report changes in your information.
  • Renew your Medi-Cal benefits.
  • Order a Medi-Cal Benefits Identification Card (BIC).

In April 2023, for the first time in three years, California counties started checking if Medi-Cal members are still eligible. Now many eligible HPSM members are at risk of losing their Medi-Cal. That is because they have not sent their renewal packets to the Human Services Agency (HSA).

That is why HPSM is reaching out to these members with:

• Robocalls: Since June, our automated system has made thousands of calls: two per household each month until we get a call back.
• Text messages: We send renewal messages and work with clinics to help reach more members.
• Social media: Posts to our Facebook and Instagram accounts (right) get the word out to all our followers.
• Member newsletter articles: This is the third HEALTHmatters article urging members to return their renewal packets.

If you get a robocall or text message from HPSM, send your renewal packet to HSA

• Check your mail for a white envelope with a yellow strip from HSA.
• Fill out and return the packet as soon as you can. If you do not have all your supporting documents ready, return it with what you have.
• If you have questions or need renewal help, call HSA at 1-800-223-8383.
• You can also use your account on the MyBenefits CalWIN website to:
  • Get online help and instructions on how to apply.
  • Report changes in your information.
  • Renew your Medi-Cal benefits.
  • Order a Medi-Cal Benefits Identification Card (BIC).

In April 2023, for the first time in three years, California counties started checking if Medi-Cal members are still eligible. Now many eligible HPSM members are at risk of losing their Medi-Cal. That is because they have not sent their renewal packets to the Human Services Agency (HSA).

That is why HPSM is reaching out to these members with:

• Robocalls: Since June, our automated system has made thousands of calls: two per household each month until we get a call back.
• Text messages: We send renewal messages and work with clinics to help reach more members.
• Social media: Posts to our Facebook and Instagram accounts (right) get the word out to all our followers.
• Member newsletter articles: This is the third HEALTHmatters article urging members to return their renewal packets.

If you get a robocall or text message from HPSM, send your renewal packet to HSA

• Check your mail for a white envelope with a yellow strip from HSA.
• Fill out and return the packet as soon as you can. If you do not have all your supporting documents ready, return it with what you have.
• If you have questions or need renewal help, call HSA at 1-800-223-8383.
• You can also use your account on the MyBenefits CalWIN website to:
  • Get online help and instructions on how to apply.
  • Report changes in your information.
  • Renew your Medi-Cal benefits.
  • Order a Medi-Cal Benefits Identification Card (BIC).