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HPSM members can call the Nurse Advice Line for urgent health questions when their health care providers are not available or after hours. When you call, Registered Nurses are ready to answer questions about your symptoms. They can tell you if you need urgent care (such as seeing a health care provider within 24 hours) or if you can wait a few days. Sometimes a nurse might give you advice for self-care at home.
The Nurse Advice Line is for urgent questions about your health.
For questions about your benefits, call Member Services or the CareAdvantage Unit:
Medi-Cal / HealthWorx HMO / ACE members
Call Member Services
Local: 650-616-2133 or toll-free: 1-800-750-4776
TTY: 1-800-735-2929 or dial 7-1-1
Monday – Friday, 8:00 a.m. –
6:00 p.m.
CareAdvantage members
Call the CareAdvantage Unit
Local: 650-616-2174 or toll-free: 1-866-880-0606
TTY: 1-800-735-2929 or dial 7-1-1
Monday – Sunday, 8:00 a.m. – 8:00 p.m.
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