You Have the Right to Get Health Care that Respects Your Language, Culture and Ability

At HPSM, we believe in the promise that “Healthy is for everyone.” As part of that promise, you have the right to get health care that respects your language, culture and ability. That includes interpreter services, non-discrimination practices, and materials in different languages and alternative formats.

Interpreter Services

If you want to talk to your health care provider or HPSM staff in a language other than English, you have the right to an interpreter at no cost to you. You cannot be asked to use your friends or family to translate. You can ask for an interpreter whether you are:

  • Making an appointment.
  • Talking with your health care provider or dentist.
  • Picking up medication at the pharmacy.


HPSM and our providers do not discriminate based on sex, race, color, religion, ancestry, national origin, creed, ethnic group identification, age, mental disability, physical disability, health condition, genetic information, marital status, gender, gender identity or sexual orientation.


If you are not given the services listed above or believe you have been discriminated against, you can file a grievance by calling Member Services toll-free at 1-800-750-4776 (TTY: 1-800-735-2929 or 7-1-1).

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. There are three ways you can file a complaint:

  1. Log in to the online Complaint Portal.
  2. Call 1-800-368-1019 (TTY: 1-800-537-7697).
  3. Mail your complaint to:
    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, DC 20201

Filing a complaint will not impact your right to get services or result in any form of punishment by HPSM or your provider.