All HPSM Medi-Cal members will get a new Member Handbook / Evidence of Coverage in the mail in January 2024. The Member Handbook tells you about your coverage under HPSM. Reading it will help you understand and use your benefits and services. It also explains your rights and responsibilities as a member of HPSM. If you have special health needs, be sure to read all sections that apply to you.
The new Member Handbook will also be posted on HPSM’s website. Visit www.hpsm.org/mc-manuals to view or download it in English, Spanish, Chinese and Tagalog. If you told HPSM your preferred language, you will receive a Member Handbook in that language. To get a Member Handbook in a different language, email customersupport@hpsm.org or call Member Services toll-free at 1-800-750-4776 (TTY: 1-800-735-2929 or 7-1-1).