Did You Get a Medi-Cal Renewal Message From HPSM? Send In Your Packet!

In April 2023, for the first time in three years, California counties started checking if Medi-Cal members are still eligible. Now many eligible HPSM members are at risk of losing their Medi-Cal. That is because they have not sent their renewal packets to the Human Services Agency (HSA).

Dont lose your MC social media postThat is why HPSM is reaching out to these members with:

  • Robocalls: Since June, our automated system has made thousands of calls: two per household each month until we get a call back.
  • Text messages: We send renewal messages and work with clinics to help reach more members.
  • Social media: Posts to our Facebook and Instagram accounts (right) get the word out to all our followers.
  • Member newsletter articles: This is the third HEALTHmatters article urging members to return their renewal packets.

If you get a robocall or text message from HPSM, send your renewal packet to HSA

  • Check your mail for a white envelope with a yellow strip from HSA.
  • Fill out and return the packet as soon as you can. If you do not have all your supporting documents ready, return it with what you have.
  • If you have questions or need renewal help, call HSA at 1-800-223-8383.
  • You can also use your account on the MyBenefits CalWIN website to:
    • Get online help and instructions on how to apply.
    • Report changes in your information.
    • Renew your Medi-Cal benefits.
    • Order a Medi-Cal Benefits Identification Card (BIC).