In April 2023, for the first time in three years, California counties started checking if Medi-Cal members are still eligible. Now many eligible HPSM members are at risk of losing their Medi-Cal. That is because they have not sent their renewal packets to the Human Services Agency (HSA).
That is why HPSM is reaching out to these members with:
- Robocalls Since June, our automated system has made thousands of calls: two per household each month until we get a call back.
- Text messages We send renewal messages and work with clinics to help reach more members.
- Social media Posts to our Facebook and Instagram accounts (right) get the word out to all our followers.
- Member newsletter articles This is the third HEALTHmatters article urging members to return their renewal packets.
If you get a robocall or text message from HPSM, send your renewal packet to HSA
- Check your mail for a white envelope with a yellow strip from HSA.
- Fill out and return the packet as soon as you can. If you do not have all your supporting documents ready, return it with what you have.
- If you have questions or need renewal help, call HSA at 1-800-223-8383.
- You can also use your account on the MyBenefits CalWIN website to:
- Get online help and instructions on how to apply.
- Report changes in your information.
- Renew your Medi-Cal benefits.
- Order a Medi-Cal Benefits Identification Card (BIC).