2024 CareAdvantage Benefits

Quick-Start Guide

Want an easy way to learn about your HPSM CareAdvantage by Health Plan of San Mateo benefits?

You’re in the right place!

If you are a new HPSM member, this guide will tell you how to start using your benefits. If you have been an HPSM member for a while, this guide will help you understand your benefits better. It includes links to more information, both on our website and in our print materials. You can also order a print copy of this guide and get it mailed to your home by emailing or calling the CareAdvantage Unit.

Get started now by clicking on a topic below!

How to contact HPSM

Contact the CareAdvantage Unit if you:

  • Have questions about your benefits
  • Want help finding a doctor or getting an appointment
  • Are dissatisfied with the quality of care or service you receive
CareAdvantage Unit

Toll free: 1-886-880-0606 Local: 650-616-2174
TTY: 1-800-735-2929 or dial 7-1-1

Monday–Sunday 8:00 a.m. to 8:00 p.m.
Email: CustomerSupport@hpsm.org

CareAdvantage Dual Eligible Special Needs Plan (D-SNP) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations and restrictions may apply. For more information, call the CareAdvantage Unit or read the CareAdvantage D-SNP 2024 Member Handbook.

Benefits and co-pays may change on January 1 of each year.

If you speak other languages other than English, language assistance services, free of charge, are available to you. Call 1-866-880-0606 (TTY: 1-800-735-2929 or dial 7-1-1). ( Download this statement in multiple languages.)


Page updated November 1, 2023